Customer Relationship Manager

Insurance Portfolio Management, Account Loyalty and Commercial Negotiation: Tempus Global Group Opens Competition for Customer Relationship Manager – City of Maputo

Tempus Global Group, one of the most prestigious and innovative holding companies providing consultancy, benefits management and corporate insurance brokerage in the Mozambican and regional market, officially announced the opening of a selection process for the immediate filling of the Customer Relationship Manager (Account Manager) vacancy. The position, based in the central office in the City of Maputo, is aimed at senior, dynamic professionals with a strong commercial focus, oriented towards leading the interface between the consultancy and its solid portfolio of corporate clients (B2B).

Working in the management of large-scale insurance accounts requires a profile guided by analytical rigor, the ability to decipher complex policies and exceptional competence in negotiating benefit contracts. If you need to unify your academic diplomas, language fluency certificates and letters of reference into a single lightweight digital file perfectly optimized for submission, discover how to organize your CV, ID, certificates and letters in a single, perfectly structured PDF file. To receive automatic daily alerts about vacancies in insurance, banking, portfolio management, consultancy and corporate service in Mozambique directly on your cell phone, click here to enter in our Inademy Vacancy Group on WhatsApp.

Main Responsibilities and Lines of Action

The selected professional will be part of the commercial and loyalty management of the group, assuming the following responsibilities:

• Account Management and Retention: Proactively manage the daily relationship with the portfolio's partner companies, acting as the focal point strategic strategy to ensure high levels of satisfaction and loyalty (Key Account Management).

• Risk and Insurance Consulting: Analyze the specific protection needs of each corporate client, presenting and negotiating health insurance solutions, real lines, life or benefits suited to the company's profile.

• Renewal and Negotiation: Lead the annual policy renewal processes and contracts, designing retention strategies and mitigating cancellations (churn).

• Claims and Conflict Mediation: Support and mediate communication between corporate clients and partner insurance companies in cases of complex claims, ensuring quick and efficient responses.

• Commercial Data Analysis: Monitor and prepare periodic reports on the performance of accounts, loss rates and cross-selling or up-selling opportunities.

Candidate Profile and Required Requirements

Academic Qualifications and Languages:

• Education: Completed degree in Insurance, Finance, Management Companies, Economy or related areas.

• Languages: Absolute command of the Portuguese language and Fluency in the English language (Essential requirement for negotiating with multinational clients and global partners).

Mandatory Practical Experience:

• Minimum of 3 (three) years of experience direct professional experience in the Insurance area (Mediation, brokerage or internal management).

• Minimum of 2 (two) years of experience in customer service, corporate account management or commercial relationship positions.

• Advantage Factor: Previous professional experience in the Banking sector (Corporate Banking) or in the technical staff of large Insurance Companies in Mozambique will be considered a strong competitive advantage.

Technical and Behavioral Skills:

• General computer skills in the tools of the Microsoft Office package.

• Excellent corporate communication skills, advanced negotiation and commercial persuasion techniques.

• Proactive, dynamic, autonomous profile and highly oriented towards results and achievement of goals.

• Excellent organizational skills, rigor ethics and ease of interpersonal relationships to work under deadline pressure.

Claims Engineering and the Importance of Excel in Corporate Customer Management

Do you know what Tempus Global Group's Operations Directors and Commercial Directors value most in a Relationship Manager? The ability to extract a massive database of health claims from a client company, cross-reference it in Excel using advanced functions and build a visual claims report that explains to the client exactly where the excessive costs are and what containment measures to adopt. In modern benefits management, the relationship is built based on concrete data and not on assumptions. Mastering electronic spreadsheets to design corporate pivot tables, project the impacts of insurance premiums and automate the control of policy expiration dates gives the manager enormous technical authority. No Excel and Google Sheets Course: Master VLOOKUP and Pass Employment Testsaccount managers and financial analysts consolidate management reporting automation and large-scale analytical data manipulation. Click here to raise the quality of your analytical profile before the testing and interview phases begin.

Instructions and Application Process

The formalization of the application with Tempus Global Group must be done exclusively electronically by sending a formal email:

• Shipping Address: Forward your professional dossier to the official email: [email protected].

• Email Subject (Required): The title of the message must contain exactly the text: Relationship Management with Client.

• Required Documentation: Attach your Curriculum Vitae updated and detailed, highlighting your history of activity in the Mozambican insurance market, the areas you dominate and your level of fluency in the English language.

• Recruitment Status: The vacancy is in the active phase of receiving applications. dossiers, recommending immediate submission of the application.

To ensure that the body text of your email and the language used to describe your business path follow the strictest rules of etiquette and corporate rigor in the Maputo market, consult the recommendations in our guide on how to send your CV correctly and professionally. If you want to design a high-impact executive motivation letter that highlights your account retention and customer orientation capabilities, review our article on how to write an application letter for the job market.

Inademy Security Alert: Tempus Global Group governs its selection processes by strict standards of integrity, transparency and professional merit. The entire application, screening and interview process is 100% free for the candidate. The company never charges administrative fees, amounts for opening files or deposits of any nature to guarantee positions or phases in recruitment. Immediately reject any illegal financial approach. Protect your career by informing yourself through our guide about false job vacancies in Mozambique and the main signs that indicate fraud.

Inademy is the leading ecosystem in the Mozambican market for training in market data automation, corporate commercial productivity and acceleration of senior and technical careers in large insurance brokerages, benefits consultancy holding companies, multinationals and banking institutions across the country.