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Privacy and data

Privacy Policy

This policy explains what data Inademy collects, why we use it, and which controls are available to you.

This page explains what data we collect, how we protect it, when we share it, and how to get help with privacy or refund-related questions.

Last updated

Last updated: January 2026.

Reading time

4 min read

Sections

9

1. What this policy covers

This policy applies to the website, your account, courses, exams, jobs, payments, support interactions, and other digital touchpoints connected to Inademy.

If a specific feature has additional privacy or processing rules, we will present that information in the relevant context.

2. Data we collect

  • Account data, such as name, email, phone number, country, language, and profile details.
  • Usage information, such as visited pages, progress, preferences, interactions, and technical access context.
  • Content and communications you submit through forms, support, applications, resumes, or other parts of the platform.
  • Data associated with payments, billing, and purchase status, processed directly by authorized providers where applicable.

3. How we use data

  • Provide access to courses, exams, jobs, applications, payments, and customer support.
  • Improve platform experience, performance, security, product clarity, and communication with users.
  • Comply with legal obligations, respond to legitimate requests, and prevent fraud, abuse, or misuse of the service.

We try to limit processing to the data that is reasonably necessary for each purpose and to restrict internal access to people who need it to operate the service.

4. When we share data

We share data only when that is necessary to operate the service, comply with the law, or respond to legitimate requests related to the platform.

  • Payment, email, hosting, analytics, security, and support providers.
  • Partners or organizations involved in jobs, applications, verification flows, or other actions you start directly.
  • Authorities or eligible third parties when there is a valid legal duty, order, or a need to protect against fraud and abuse.

5. Retention and security

We keep data only for as long as necessary for the purposes described, taking legal obligations into account. Examples (may vary based on legal requirements):

  • Account data: retained while your account is active and for up to 24 months after inactivity.
  • Support requests and communications: up to 12 months.
  • Security and access logs: up to 90 days.
  • Payment and invoicing records: retained for the period required by law.

We apply technical and organizational security measures to protect data in transit and at rest.

6. Cookies and similar technologies

  • We use cookies and similar technologies to maintain sessions, improve performance, remember preferences, and understand how the platform is used.
  • Strictly necessary cookies may be used for basic operation and security.
  • For non-essential categories, we aim to provide information and request consent where applicable.

7. Your controls and rights

You may request access, correction, updating, deletion, or restriction of processing where applicable and allowed by law.

You may also manage core account preferences, review information you have shared with us, and contact us about privacy, security, or data-rights requests.

8. Refunds and customer support

Where a paid service meets the applicable criteria, Inademy may review refund requests based on access status, order history, and the nature of the reported issue.

  • Situations that are usually eligible: material technical failures, access blocked by a confirmed operational error, or a purchase with no meaningful use of the content when the request is made within a reasonable timeframe.
  • Situations that are usually not eligible: downloaded content, substantially consumed courses, requests outside the stated conditions, or purchases affected by clear abuse.
  • How to request help: contact [email protected] with the order number, the service involved, a description of the issue, and any useful evidence for review.

More detail about general platform use, payments, and responsibilities is also available in the Terms and Conditions.

9. Changes and contact

Inademy may update this policy to reflect legal, technical, operational, or product changes. When that happens, the latest version will be published on this page.

For questions about privacy, cookies, security, or refunds, contact [email protected].