Team Coordinator for Corporate Customer Service Directorate

Team Coordinator for the Corporate Customer Service Directorate

We have (1) open position for Team Coordinator for the Corporate Customer Service Directorate.

REQUIREMENTS

• Bachelor's degree in Management, Audit, Accounting, or related fields;

• Residence in the location of the application;

• Minimum 5 years of experience in operational risk management or related areas;

• Ability to lead teams and coordinate activities;

• High ethical and professional standards

•  Knowledge of operational risk assessment methodologies,
  including risk identification, analysis, monitoring, and mitigation;

• Ability to map processes and correlated risks;

• Excellent verbal and written communication skills;

• Proficiency in English, both written and spoken, is an advantage

• Critical and analytical thinking;

• Focus on quality and results;

• Problem-solving skills;

• Ability to work under pressure;

• Planning and organization.

RESPONSIBILITIES

• Coordinate and supervise the team's daily operations

• Distribute and prioritize tasks according to urgency, criticality, and agreed
  deadlines;

• Ensure compliance with response and resolution SLAs

•  Monitor backlog, pending items, and critical issues, ensuring
  proper follow-up

•  Review processed transactions daily, validating correct execution and compliance with defined deadlines;

• Identify failures, delays, returns, or rework and ensure timely correction;

• Support the team in resolving critical and sensitive operational situations;

• Act as an escalation point for operational exceptions;

• Ensure quality, consistency, and professionalism in responses provided to the Client;

• Ensure effective coordination with relevant internal areas;

• Monitor operational indicators and team productivity;

• Promote continuous improvement, operational discipline, and a culture of service excellence;

• Develop the team and reinforce high performance standards.

HOW TO APPLY

To apply, access the link:

Millennium Applications