Vacancy for Call Center & E-Commerce Attendant

Customer Service, E-Commerce Support and Active Listening: Great Carlcare Services Opens Competition for Call Center & E-Commerce Attendant (Oraimo Brand) – Maputo City

Great Carlcare Services, a global leader in after-sales assistance and technical support services integrated into the ecosystem of the technological multinational Transsion Holdings (manufacturer of brands such as Tecno, Infinix and Itel), officially announced the opening of a recruitment process. The organization intends to immediately fill the vacancy of Call Center & E-Commerce Attendant to work in its Oraimo business unit, an international reference brand in smart accessories and audio devices.

Working in the digital service interface and e-commerce support requires professionals to have impeccable verbal and written communication, speed in resolving conflicts and total agility to manage customer orders on online platforms. If you need to unify your CV and certificates in a single, lightweight and perfectly structured digital file for quick electronic submission, discover how to organize your CV, ID, certificates and letters in a single, perfectly structured PDF file. To receive automatic daily alerts about customer service, e-commerce, secretarial, digital marketing and retail vacancies in Mozambique directly on your cell phone, click here to join our Inademy Vacancy Group on WhatsApp.

Main Responsibilities and Lines of Action

The selected professional will assume a dynamic role in managing Oraimo's consumer experience, performing the following functions:

• Multichannel Service: Provide excellent support to customers through telephone calls (Call Center), WhatsApp messages, emails and interactions on electronic commerce platforms (E-Commerce).

• Order and Sales Management: Guide consumers through the online purchasing process, track the status of merchandise deliveries and clarify technical doubts about the brand's accessories.

• Problem Resolution: Handle complaints, returns or logistical incidents with flexibility, empathy and focus on customer retention. customer.

• Active Listening and Agility: Quickly identify the real needs of the consumer, ensuring accurate responses and reducing waiting time for service.

Candidate Profile and Admission Requirements

Essential Skills:

• Communication: Proven ability to communicate effectively in a clear, fluent, assertive manner and with careful diction.

• Operational Flexibility: Readiness to adapt to fluctuations in call flows and changes in sales campaigns.

• Results Orientation: Proactive profile and focused on finding quick and satisfactory solutions to incidents reported by users.

• Mental Agility and Active Listening: Ability to listen carefully, demonstrating patience, emotional intelligence and agility in handling computer recording systems.

• Important Inclusion Note: In line with Transsion's equal opportunities policies, applications from women are strongly encouraged.

Advantage Factors Technical:

• Practical knowledge of the e-commerce ecosystem and social networks.

• Good computer skills from the user's perspective (internet, chat tools and spreadsheets).

• Fluency or basic knowledge of the English language constitutes a relevant competitive advantage, given the multinational nature of the company.

Metrics-Based Service: The Role of Advanced Excel in Call Center Performance Management

Do you know what Operations Managers at Carlcare Services and Oraimo value most in a Call Center & E-Commerce Attendant? The ability to use advanced Excel to record call history, categorize reasons for customer complaints and calculate average handling time (AMR). A professional who has mastered electronic spreadsheets beyond the basics can generate daily sales and incident reports independently, immediately standing out for supervisory positions. In digital retail and customer support, data dictates the level of service efficiency. Knowing how to monitor purchase conversion goals in e-commerce, manage contact lists and organize stock control spreadsheets prevents critical operational failures. No Excel and Google Sheets Course: Master VLOOKUP and Pass Employment Tests, customer service assistants, e-commerce operators and executive secretaries improve the creation of pivot tables, quick search formulas and metrics reports. Click here to strengthen your organizational skills before submitting your dossier.

Instructions and Official Application Channel

The formalization of the application for the Oraimo business unit at Carlcare Services must be carried out exclusively by email, respecting the following guidelines:

• E-mail Address Official: Interested candidates must forward their application to: [email protected]

• Accepted CV Formats: The Curriculum Vitae updated and detailed can be submitted in Portuguese or English.

• E-mail Subject Tip: It is recommended to clearly identify the message in the subject field (practical example: "Application: Call Center & E-Commerce Attendant - [Your Full Name]").

Note Procedure: Given the needs for immediate expansion of the Oraimo brand in Mozambique, the curriculum screening process will take place continuously. Only candidates pre-selected in the initial documentary assessment phase based on the required communicative and agility profile will be contacted for the verbal interview phases and practical service simulation tests.

To ensure that the visual structure and text of your CV reflect the clarity, organization and focus on solutions that Transsion recruiters are looking for, consult our guide on how to send your CV correctly and professionally. If you want to write an assertive and captivating presentation text for the body of the email that highlights your ease of diction and readiness to deal with the public, analyze the guidelines in our explanatory article focused on how to write an application letter for the job market.

Inademy Integrity Commitment and Security Alert: Great Carlcare Services and the Transsion Holdings group guide their talent attraction processes based on moral transparency, technical merit and gender equity. The entire legitimate process of receiving applications via email, customer service interviews and integration is 100% free for the candidate. The company never charges process submission fees, administrative fees for opening files or financial requests in exchange for job positions. If you interact with fraudulent approaches that make the vacancy conditional on monetary deposits, reject them immediately. Keep your career safe by consulting our alert article about fake job vacancies in Mozambique and the main signs that indicate fraud.

Inademy is the leading ecosystem in the Mozambican market for training in commercial reporting automation, data analytical intelligence and acceleration of service, administrative and technical careers in technology multinationals, e-commerce brands, retail holdings and large telecommunications operators across the country.