Vacancy for Distribution Supervisor (m/f)

CDM – Cervejas de Moçambique, a reference in the beverages and fast-moving consumer goods (FMCG) sector, is looking for a Distribution Supervisor (m/f) to join its operation in Marracuene. This is an opportunity for professionals with an analytical profile and results orientation to take on the daily management of deliveries, ensuring operational excellence and high-level customer service. If you have experience in logistics and supply chain, join a team that values ​​innovation and continuous improvement.

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What you will do on a daily basis

As a Distribution Supervisor, you will be responsible for ensuring that each delivery to the point of sale (POC) occurs within quality and safety standards. This means coordinating drivers and teams, resolving customer complaints quickly, and implementing corrective actions based on root cause analysis. In addition, you will have an active role in optimizing routes and delivery modes, directly contributing to the profitability of the operation.

Main responsibilities

• Complaints management: Respond to and resolve customer complaints on a daily basis, carrying out root cause analyzes to avoid recurrences.

• Team supervision: Ensure that drivers and helpers comply with unloading standards and maintain a professional image with customers.

• Time compliance: Hold morning meetings before deliveries and control working hours within legal limits.

• Service level: Negotiate and communicate Service Level Agreements (DSP) with the customer base, monitoring indicators such as SICs, OWDs and performance reports AB.

• Coordination with planning: Maintain constant communication with central planning to adjust master data to customer needs.

• Productivity: Conduct field coaching for drivers with MBFU deviations, refusals and OODD, and identify opportunities for more economical delivery modes.

• Quality: Ensure all employees are aware of the process of complaints and that consumer complaints are handled according to the GOPs.

• Capacity management: Establish SLAs with 2DCP to optimize daily occupancy and implement action plans to reduce denials.

• Social support: Create routines with the customer experience team (CXC) to monitor performance and encourage learning multifunctional.

What profile we are looking for

The ideal candidate combines a strong customer orientation with the ability to work under pressure and make quick decisions. We value professionals who demonstrate reliability, good interpersonal relationships and excellent communication skills. The desire to achieve results and the ability to self-manage are essential for this role.

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Minimum requirements

• 3-year higher education (diploma or degree) in Logistics, Supply Chain or field similar.

• Minimum of 2 years of experience in customer service in the FMCG, logistics or supply chain sector.

• Valid Code 08 driving license.

• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

• Experience with SAP will be considered an advantage.

Why apply

Working at CDM means being part of a company that invests in the development of its employees and operational excellence. If you want to grow in a multinational with a presence throughout the country, this is your chance. Apply and show your potential.

To increase your chances, read the guide How to Get a Job in Mozambique in 2026 Even Without Experience and discover the Best Job Sites in Mozambique and How to Use Each One.

Validity of the vacancy: June 20, 2026.