Call Center Agent

A Real Opportunity for Growth in Maputo

TECNICOL MOÇAMBIQUE LDA is a reference company in the national market, committed to excellence in service and providing superior quality services to its customers. With a people-oriented organizational culture, TECNICOL believes that each employee is an agent of transformation — and that is exactly why it invests in their development, well-being and long-term professional growth.

This is your chance to enter a dynamic, structured work environment with real prospects for career development. If you have energy, like communicating and want to build a solid professional career in the customer service sector, read on — this job was made for you.

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About the Function

The Call Center Agent is the voice of the company — the first and most important point of contact between TECNICOL and its customers. This role requires much more than simply answering calls: it requires genuine empathy, real-time problem-solving capabilities, and an unwavering commitment to customer satisfaction.

On a day-to-day basis, the Call Center Agent will be responsible for managing interactions with customers through multiple channels — telephone, email and social media — ensuring that each contact results in a positive, efficient and memorable experience. The role operates in Maputo, on a face-to-face basis, within a cohesive, results-oriented team.

This role is strategic for the company. Excellent service builds customer loyalty, generates recommendations and strengthens the brand's reputation — and this is precisely where your contribution will make a difference.

Responsibilities and Main Activities

The selected professional will join a service team and perform a comprehensive set of functions, among which the following stand out:

• Telephone service to customers with professionalism, cordiality and efficiency, ensuring the resolution of their queries in the shortest possible time.
• Contact management via social networks and email, responding to messages, comments and requests in an agile manner and consistent with the company's identity.
• Registration and monitoring of complaints, ensuring that each case is documented correctly and forwarded to the competent area when necessary.
• Provision of clear and accurate information about the company's products, services, prices and commercial conditions.
• Proactive identification of opportunities to improve the customer experience, reporting patterns and trends to supervision.
• Meeting quality and productivity goals, actively contributing to the team's performance indicators.
• Transversal collaboration with other areas of the company to guarantee an integrated and high-level response to the customer.
• Maintaining and updating customer databases with rigor and confidentiality.

Ideal Candidate Profile

TECNICOL is looking for a professional who goes beyond the technical profile. Looking for a person with a positive attitude, a desire to learn and the ability to adapt quickly to a demanding and constantly evolving work environment.

Mandatory Requirements

• Completed high school — minimum qualification required to perform the role.
• Excellent oral and written communication skills — clarity, objectivity and friendliness are non-negotiable attributes in this role.
• Computer skills from the user's perspective — comfort with tools such as Microsoft Office, internet browsing and service management systems.
• Mastery of the main social networks — Facebook, Instagram, WhatsApp Business and other digital customer communication platforms.
• Age between 18 and 30 years, as defined by the vacancy profile.

Valued Skills

• Previous experience in customer service, call center or similar roles — will be considered a significant advantage.
• Ability to work under pressure and manage multiple tasks simultaneously without losing quality of service.
• Team spirit, proactivity and problem-solving orientation.
• Good emotional management and ability to deal with demanding clients with professionalism and serenity.
• Punctuality, attendance and commitment to the responsibilities assumed.

What TECNICOL Offers

TECNICOL MOÇAMBIQUE LDA believes that motivated employees deliver extraordinary results. Therefore, the company offers a benefits package designed to value your effort and recognize your performance in a concrete and fair way.

Benefits and Conditions

• Competitive base pay, plus a monthly performance bonus — your effort is directly rewarded.
• Positive and collaborative work environment, with a team that values mutual respect and open communication.
• Real opportunities for professional growth within the company structure — TECNICOL promotes its internal talents.
• Continuous training and integration into a structured onboarding process to ensure you feel prepared from day one.
• Integration into a solid, established and forward-thinking company in the Mozambican market.

Prepare an Application that Stands Out

In a competitive market, the quality of your application can be the deciding factor. Before sending your email, make sure your CV is up to date, well structured and adapted to this role. Use Inademy's resume builder to create a professional CV in minutes — no cost, no hassle.

Don't forget to prepare a personalized and convincing application letter. A well-written letter demonstrates genuine motivation and sets you apart from other candidates in an immediate and powerful way.

If this is your first formal professional experience, don't be discouraged. Read our complete guide on how to get your first job in Mozambique: vacancies for beginners — an essential resource for anyone taking their first steps into the job market.

To ensure that your application arrives complete and organized, also consult the practical guide on how to organize CV, ID, certificates and letter in a single PDF for application. Sending everything in a single, well-structured PDF file is a sign of professionalism that recruiters highly value.

How to Apply

The application process is simple, direct and completely digital. Please follow the steps below carefully to ensure your application is received and considered:

1. Prepare your updated resume — use Inademy's resume builder if you need help.
2. Write your application letter in a personalized and objective way, highlighting your communication skills and motivation for the role.
3. Organize all documents in a single PDF file (CV, ID, certificates and letter), as recommended in the Inademy guide.
4. Send your email to [email protected] with the exact subject: "Application – Call Center Agent".

Application deadline: July 20, 2026. Don't leave it to the last minute — the selection processes may advance before the deadline. Apply today and secure your place in this opportunity.

Explore more jobs in the Sales & Marketing area and other opportunities available in Maputo on Inademy — the employment platform that works for you.