Call Center Service Agent

We are recruiting 15 Call Center Service Agents to join the team of a prestigious telecommunications company, in Matola. This is a concrete opportunity to build a solid career in a dynamic and constantly evolving sector, where your voice and ability to solve problems become the most important point of contact between the company and its customers.

If you are looking for a challenging environment, which values effective communication and quick resolution of issues, and where you can grow professionally, this position was designed for you. We invite you to prepare your application with great care, using our tools such as resume builder to structure your experience in an irresistible way.

The Role: The Heart of the Customer Experience

As a Customer Service Agent, you will be the institutional voice of the company. Your day-to-day life will be marked by direct and meaningful contact with customers looking to clarify doubts, resolve problems or obtain information about telecommunications services. Its main mission is to ensure that each interaction ends with the customer feeling heard, understood and satisfied, thus strengthening the positive image and trust in the brand.

The role requires more than just answering calls. It requires empathy to understand the need behind the question, agility to navigate internal systems and processes, and professionalism to remain calm and efficient, even in situations of greater pressure. You will be an agent of change, turning potential customer frustration into an opportunity to demonstrate service excellence.

The Impact on Business and Your Career

Every successfully answered call is an improved customer experience and a more efficient operation. By mastering the arts of communication and problem solving in the context of a call center, you develop skills that are highly transferable and valued in any industry. This is the beginning of a path that can take you to supervisory, training or specialization roles in areas such as service quality or technical support.

Joining this team means working with dynamic colleagues and in an environment that encourages continuous learning. The company invests in your development, offering you the tools and support you need to shine in your roles and achieve your professional goals.

Ideal Candidate Profile

We are looking for professionals who not only meet the technical requirements, but who demonstrate a proactive attitude and a genuine interest in serving. Our client values dedication, quick learning and the ability to adapt to a demanding work environment.

Essential Requirements

• Level of Education: General Secondary Level or equivalent.
• Experience: Minimum of 2 years of professional experience in similar functions, with proven experience in a Call Center environment being preferred.
• Digital Competence: Good computer skills, with emphasis on the use of digital technology and common operating systems.
• Communicative Skills: Excellent oral and written communication skills, with clarity, objectivity and good articulation.
• Resilience: Proven ability to work under pressure, maintain focus and deliver quality results even in times of increased workload.
• Linguistics: Mandatory fluency in the Emakua language, both oral and written.
• Flexibility: Total availability to work variable shifts, including nights and weekends, depending on operational needs.
• Location: Current residence in Matola or availability for immediate relocation.
• Nationality: Mozambican Nationality.

Skills that Make a Difference

In addition to formal requirements, we value candidates who demonstrate:

• Results Orientation: Motivation to achieve and exceed individual and team performance goals.
• Emotional Intelligence: Ability to manage your own emotions and those of the client, maintaining a professional and welcoming attitude.
• Quick Learning Capacity: Ease of assimilating new procedures, products and technological tools.
• Teamwork: Collaborative spirit, willingness to share knowledge and support colleagues.

What We Offer

The opportunity is clear: competitive remuneration aligned with your profile and experience, within a company that recognizes and rewards merit. In addition to the salary, you will have access to a structured and professional work environment, with all the conditions to develop your skills and build a career.

Joining this team means securing a position in an essential sector of the Mozambican economy, with prospects for stability and growth in the medium and long term. The organizational culture is based on respect, meritocracy and the constant search for operational excellence.

Next Steps for Your Application

The deadline for submitting applications is July 23, 2026. Don't leave it until the last minute. Prepare in advance:

1. Review and update your CV, highlighting relevant customer service or call center experience. If you need to optimize your profile, use our resume builder.
2. Consider writing a personalized application letter that highlights your passion for communication and customer service.
3. Submit your application through the official portal.
4. To stay informed about similar vacancies and other opportunities in your region, join our Inademy vacancies group on WhatsApp. Receive real-time alerts straight to your phone.

May your next call be the one that begins a new phase in your career. Apply now.