Card Operational Manager

Inademy is presenting a strategic opportunity for a Cards Operational Manager who wants to lead digital and operational transformation in the financial sector. This is a high-impact role ideal for a visionary professional who not only manages processes, but reinvents them to create exceptional and sustainable customer experiences.

Success in this position is built on a solid foundation of leadership, systemic vision and unwavering commitment to operational excellence. If you're looking for a role where your ability to innovate, optimize and lead high-performance teams will be recognized and rewarded, read on.

The Challenge: Leading the Operational Card Revolution

In this role, you will be the chief architect of card operations. His core mission is to lead a dedicated team, driving the delivery of digitalized and simplified solutions that dramatically elevate the customer experience. You won't just be a manager; will be a catalyst for change, ensuring that every process, from customer service to back-office, operates with the precision of a Swiss watch.

The role requires a rare combination of strategic thinking and tactical execution. You will be responsible for building and maintaining a robust control environment, in perfect alignment with internal procedures and the most demanding regulatory requirements. Your vision will ensure the operation is not only efficient, but also resilient and safe.

Your Key Responsibilities and Impact

The Cards Operational Manager's day-to-day work is dynamic and multifaceted, ranging from high-level strategy to detailed implementation. Below, we detail the key areas where its impact will be decisive:

1. Customer Centrism and Operational Strategy

• Develop and implement operational strategies that drive business stability and growth, strictly aligned with commercial goals.
• Analyze, identify and recommend system improvements, ensuring that the technological infrastructure supports and enhances operational agility.
• Coordinate project management and implementation activities, ensuring that new solutions are delivered on time, within budget and with the expected quality.
• Act as a knowledge bridge between areas, contributing product expertise and collaborating effectively with other card managers and key stakeholders in business, technology and operations.
• Hunt and eliminate revenue leakages, implementing preventive and corrective solutions that protect financial margin.
• Participate in the review and recommendation of systems and procedures, always focusing on innovation and efficiency in process design.
• Coordinate system conversions from an operational perspective, ensuring smooth transitions without negative impact on the customer.
• Keep leadership and stakeholders informed, with clear communication about project progress, issues and risks.
• Ensure a robust control environment by demonstrating a deep understanding of our control and management model.

2. Distribution and Performance Management

• Develop and agree on clear SLAs with frontline and middle office teams, defining unequivocal performance expectations.
• Implement an effective measurement and monitoring framework, creating the tools that will allow real-time monitoring of operational performance.
• Ensure transparency and dissemination of performance data by publishing and distributing measurement tools to all relevant stakeholders.

3. Budget, Acquisition and Incentives

• Collaborate with IT to develop performance management metrics focused on cost reduction and efficiency initiatives.
• Design an incentive scheme for the back-office that is simultaneously risk-measured, customer-centric and ambitious, aligning the team's interests with the organization's objectives.

4. Management of Relationships with Clients and Peers

• Use customer insights and complaints as tools to continually improve customer management strategy and customer service across all areas.
• Develop collaborative and solid relationships with the executive management team, driving strategy execution and promoting a culture of sharing and innovation.

5. Risk Management, Compliance and Reporting

• Effectively manage adherence to all policies and procedures, ensuring that the operation moves within the defined tracks.
• Ensure full compliance with governance, control and compliance requirements, minimizing operational and regulatory risks.
• Ensure the effectiveness of the risk management control framework by implementing continuous checks and balances.
• Review audit scopes and records of findings, coordinating with Internal Audit and Assurance Management to ensure thematic resolution of points raised.
• Complete and ensure completion of compliance attestations by the team, promoting a proactive rather than reactive compliance culture.

6. Business and Resource Management

• Plan resource requirements for the business unit — people, capex, opex, systems and strategic investments — negotiating and guaranteeing their allocation based on promises of business results.
• Agree objectives and take responsibility for achievingthe unit's performance goals, in terms of employee satisfaction, customer experience and cost performance.

The Ideal Candidate Profile

To be successful in this challenging and rewarding role, we are looking for a professional with a balanced and proven profile. Your experience must demonstrate not only technical competence, but also inspiring leadership and a results-oriented mindset.

Fundamental Requirements

• Academic Training: Degree in Business, Commerce and Management Studies or equivalent areas.
• Proven Experience: Mid-Level Profile (1 to 4 years of significant experience in card operations, banking or financial sector).
• Specific Knowledge: Solid understanding of digital payments ecosystems, transaction processing and financial sector regulations.
• Leadership Skills: Proven ability to manage, motivate and develop cross-functional teams in dynamic environments.
• Strategic Vision: Ability to connect day-to-day operations with the organization's long-term goals.

Essential Technical and Personal Skills

Our selection process will value candidates who demonstrate the following skills:

1. Risk and Compliance Management: In-depth knowledge of internal control frameworks and regulation of the financial sector.
2. Process Optimization (Six Sigma/Lean): Mentality focused on eliminating waste and continuously improving operational flows.
3. Project Management: Experience in leading digital transformation projects or systems implementation.
4. Data Analysis for Decisions: Ability to translate complex performance metrics into concrete action plans.
5. Executive Communication: Excellence in presenting complex topics to senior stakeholders and negotiating SLAs.
6. Problem Solving: Ability to diagnose revenue leakages, operational bottlenecks and implement effective solutions.

Corporate Culture and Opportunity

Joining this team means being part of an organization that values innovation, integrity and excellent execution. You will have the autonomy to implement your ideas, in an environment where your impact will be directly measurable on the success of the operation and customer satisfaction.

We are looking for someone who is not content with the status quo, but who constantly challenges best practices and seeks new ways to deliver value. This is your chance to leave an indelible mark on one of the most critical roles within the operations structure.

Next Steps for Your Application

Your journey to this leadership position begins now. To apply, it is essential to present an impeccable application that highlights your experience and suitability for the profile.

Before moving forward, make sure your resume is up to date and formatted for impact. If you need to better structure your experience, consider our resume builder tool. A strong document must be accompanied by a personalized application letter, where you will explain why you are the ideal candidate to lead this transformation.

To organize all your essential documents — CV, ID, certificates and letter — in a single professional PDF, consult our practical guide. An organized application demonstrates seriousness and attention to detail.

Do you want to receive opportunities like this in real time? Join our Inademy vacancy group on WhatsApp now and don't miss any chance to boost your career.

The position is open to candidates across the country, with a focus on urban centers such as Maputo, Beira and Nampula. Don't miss this opportunity to take on a leadership role in a reference institution.