Customer Support Officer

AWASSHA Mozambique Inc. Ldais looking for aCustomer Support Officerdynamic, communicative, and customer-oriented to join its team inNampula. This professional will be the face of the company to consumers, ensuring excellent service and directly contributing to customer loyalty and satisfaction.

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About WASSHA Mozambique

AWASSHAis a renewable energy company headquartered in Japan with subsidiaries in Mozambique, Uganda, Democratic Republic of Congo, and Nigeria. Our vision is to unlock human limitations by transforming the mindset from 'I Can't' to 'I Can'. We believe that access to sustainable energy solutions empowers people and communities.

Key Responsibilities

• Provide customer service via phone calls, WhatsApp, email, and other official channels.
• Receive, log, and respond to inquiries, complaints, assistance requests, and information requests quickly and accurately.
• Provide clear and accurate information about WASSHA products and services.
• Log all interactions in the company's internal systems, ensuring traceability.
• Follow up on requests until full resolution.
• Escalate complex situations to the appropriate departments when necessary.
• Conduct follow-up calls to ensure customer satisfaction.
• Contribute to the achievement ofKPIs, such as average handling time, first contact resolution rate, and customer satisfaction.
• Identify process improvement opportunities and report them to supervision.
• Provide support to field teams at every stage of the agent lifecycle, from installation to termination.
• Ensure the timely recording of information in monitoring systems and tools.
• Comply with internal procedures, company policies, and quality standards.

Minimum Requirements

• High school diploma required; a degree in Management, Business Administration, Marketing, Communications, or related fields is an advantage.
• Minimum experience of1 to 2 yearsin customer service, Call Center, or similar roles.
• Excellent verbal and written communication skills.
• Strong active listening skills, empathy, and interpersonal abilities.
• Ability to resolve issues quickly and professionally.
• Proficiency in computers and IT systems (Microsoft OfficeandCRMare a plus).
• Strong organizational skills, time management, and ability to work under pressure.
• Fluency in Portuguese; knowledge ofEnglishand local languages (Macua, Cisena, Cinyungwe) are advantageous.
• Availability to work in shifts, including weekends and public holidays.

Desirable Skills

• Strong customer-oriented mindset.
• High sense of responsibility and professional ethics.
• Ability to work in a team.
• Proactivity and initiative.
• Emotional intelligence to handle clients in challenging situations.
• Ease of learning and adapting to new processes.

Why Work at WASSHA?

We foster an inclusive, dynamic, and results-driven environment. We value professional development, offering opportunities for growth and continuous learning. We contribute to improving the quality of life in communities through innovative renewable energy solutions.

How to Apply?

Interested candidates should send theirCurriculum Vitaeupdated to the email:[email protected]. Use theInademy resume builderto highlight your skills and acover lettertailored to the role. To better prepare yourself, check out the guideMost In-Demand Digital Skills in the Mozambique Job Market in 2026and the articleTop Careers in Mozambique 2026.

Application submission deadline: July 19, 2026.

Only pre-selected candidates will be contacted.