General manager

The Invitation to Lead the Destiny of Polana Serena Hotel

Imagine yourself running not just a hotel, but one of the most iconic landmarks of hospitality and luxury on the Indian Coast. Polana Serena Hotel, synonymous with tradition and excellence, invites a visionary leader to assume the strategic position of General Director. This is no ordinary management opportunity; is an invitation to write the next chapter of a living legend in Maputo.

As the executive face of the organization, you will not just be a manager, but the architect of the guest experience and the guardian of the Serena brand legacy. If your ambition is to operate at the highest level of international hospitality, in an environment where detail is the basis of everything and excellence is not a goal, but a standard, read on. This position is designed for a rare professional who combines strategic vision with relentless execution.

What is the Function About? A Role of Soul and Vision

The General Director of Polana Serena Hotel is the central engine that coordinates and inspires the entire multidisciplinary team. Its primary mission is to ensure that all departments – from receptions and banquets to maintenance and financial management – ​​operate in perfect harmony, as a single, powerful organization. You will be responsible for ensuring operational efficiency that supports our reputation for excellence, whilst driving innovation and continuous improvement of services provided to our distinguished guests.

This role requires much more than technical competence. It requires a proven capacity for determination, resilience and leadership by example. You will be at the front line, ready to face crucial challenges and make decisions that directly impact the achievement of the company's ambitious goals. Your ability to support and empower employees in times of difficulty, fostering a collaborative work environment focused on results, will be as important as your financial or operational ability.

Your Essential Responsibilities

• Strategic Administration: Lead, manage and coordinate all operational and strategic activities of the hotel complex, ensuring compliance with the highest quality standards.
• Operational Optimization: Ensure the efficient and synergistic functioning of all departments, optimizing processes to maximize profitability and customer satisfaction.
• Innovation and Quality: Conduct continuous improvement initiatives, implementing innovations that reinforce the hotel's leadership position in the luxury hospitality market.
• Team Leadership: Serve as a mentor and support to the team, developing talent, resolving conflicts and promoting a culture of excellence and dedication.
• Crisis and Opportunity Management: Act with discretion and discernment in challenging situations, transforming potential problems into opportunities to strengthen the brand.
• Institutional Relations: Represent the hotel before partners, local authorities and sector bodies, cultivating relationships that strengthen Polana Serena's positioning.

The Profile of the Leader We Are Looking for

To take on this responsibility, we are looking for a professional with a proven track record of success in the hotel industry. It is essential that you have at least 5 years of solid experience in hotel management and administration positions, preferably in a luxury hotel or international resort environment. Experience in supervising large teams and large budgets is a key differentiator.

Fluency in the English language, both oral and written, is a non-negotiable requirement, given the international nature of our clientele and partners. We expect a profile with excellent leadership skills, persuasive communication and an analytical mindset oriented towards financial and operational results. If you are a leader who inspires confidence, makes informed decisions under pressure and has a genuine passion for service excellence, this is the stage for you.

Technical Skills and Core Competencies

• High Level Hotel Management: Deep knowledge of all areas of operation of a luxury hotel complex.
• Strategic Leadership: Ability to define and execute a clear vision, aligned with the group's long-term objectives.
• Finance and Budget Control: Experience in preparing and managing budgets, analyzing financial performance and controlling costs.
• Communication in English: Fluent command, essential for negotiations and interactions with international stakeholders.
• Complex Problem Solving: Ability to diagnose operational challenges and implement effective and rapid solutions.
• VIP Guest Relations Management: Sensitivity and protocol in the treatment of demanding and high-profile guests.

As you prepare for this big step, consider deepening your preparation. A well-crafted application letter can be your differentiator. Also consult our guide Carreiras em Alta em Moçambique 2026 to understand the market panorama.

Why Apply to Polana Serena Hotel?

Joining us means joining a global brand recognized for high standards and a culture of excellence. We offer a dynamic and challenging work environment, where your impact will be visible and significant. Our privileged location in Maputo, along with real opportunities for professional growth within the Serena Hotels group, makes this position truly unique. Salary and benefits will be negotiated directly with the right candidate, reflecting the magnitude and importance of this strategic role.

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How to Apply

We are looking for our next leader to take the helm of the Polana Serena Hotel until July 17, 2026. The competitiveness of this process reflects the importance of the position. To ensure your candidacy, please submit your updated resume and a cover letter that demonstrates your passion for hotel leadership and alignment with our culture of excellence.

Applications must be sent to the Human Resources Department via the email address: [email protected]. Use your Inademy resume creation tool to prepare an impeccable document. Present yourself professionally and show us why you are the right person for this monumental challenge.