Operations Manager

An Operational Leadership Opportunity inMaputo

Are you looking for a professional challenge that truly puts your leadership ability, strategic vision, and operational expertise to the test? This is a rare opportunity for an experienced professional to take on a central role in managing security and control operations within an organization that values excellence, discipline, and precision in every aspect of its work.

The position ofOperations Managerrepresents far more than a supervisory role. This is an executive-level position where your decisions directly shape the effectiveness of field teams, client satisfaction, and the integrity of the assets under protection.

If you have at least8 years of proven experiencein operational management — preferably in the private security sector or in high-demand environments — and you lead with purpose, communicate with clarity, and plan with precision, join theInademy jobs group on WhatsAppto receive opportunities like this in real time, and read carefully what we have prepared for you.

About the Role

TheOperations Manageris the central pillar of the organization's entire operational chain. This is the person who ensures that work schedules are followed with precision, that human and material resources are allocated intelligently and efficiently, and that quality and safety standards are upheld across all operational sites.

This professional acts as the link between the company's strategic leadership and the operational teams on the ground. Their presence is felt both in the control room and during site audits, as well as in incident response meetings and in monitoring the motivation and well-being of their teams.

This is a dynamic, demanding, and high-impact role that requires availability, mobility, and a mindset focused on concrete, measurable results.

Detailed Responsibilities

Operations Management and Planning

• Develop and manage work schedulesfor all operational teams, ensuring adequate coverage across all shifts and locations without compromising service quality;
• Ensure the efficient allocation of resources— both human and material — to key work areas, balancing operational needs with available resources in a sustainable and strategic manner;
• Actively participate in the procurement process for security equipment, contributing technical expertise to the selection of the most suitable solutions for the organization's operational requirements.

Supervision and Control

• Oversee the control room, ensuring that all monitoring systems are fully operational, that operators follow established protocols, and that information is processed and communicated swiftly and accurately;
• Supervise property security officers and bodyguardsunder their remit, ensuring that all team members comply with security procedures, codes of conduct, and the specific requirements of each client or contract;
• Conduct regular operational audits across sites, identifying procedural deviations, operational vulnerabilities, and improvement opportunities, and presenting detailed reports to management.

Incident Management and Quality

• Participate in the security incident response process, coordinating the triage of occurrences, ensuring timely communication to stakeholders, and guaranteeing that escalation protocols are followed in all situations;
• Handle customer complaintswith professionalism and effectiveness, investigating the root causes of each situation, implementing corrective measures, and maintaining a relationship of trust and transparency with clients;
• Document all incidents, complaints, and corrective actions rigorously, contributing to the continuous improvement of processes and the building of a solid operational track record.

Leadership and Team Development

• Ensure the motivation, cohesion, and performance of your team, creating a positive, disciplined, and excellence-driven work environment where each team member understands their role and the impact of their work;
• Identify training and development needs within the teams, proposing initiatives that raise the technical and behavioral standards of employees;
• Lead by example, embodying the organization's values in every interaction — whether with the team, clients, or external partners.

Ideal Candidate Profile

We are looking for a professional who combinessolid experience in operational managementwith genuine leadership ability and a clear results-driven orientation. The organization values professionals who not only manage processes, but who inspire teams and build cultures of excellence.

Academic Background

Apreferredqualification is a higher education degree in the fields ofManagement,Business Administration,Securityor a related area. Candidates with qualifications in complementary fields and robust experience that offsets their academic background will be equally considered.

Professional Experience

Aminimum of 8 years' experiencein operational management roles is required, ideally within private security, facilities management, field operations, or high-demand logistical and human environments.

Candidates with a proven track record of leading large teams, managing multiple sites simultaneously, and responding to crisis situations will hold a significant competitive advantage in this process.

Technical and Behavioral Competencies

• Leadership and team management:ability to motivate, guide, and develop people in high-pressure environments, maintaining cohesion and focus on objectives;
• Planning and organization:aptitude for structuring schedules, allocating resources, and anticipating operational needs with precision and a medium-term vision;
• Decision-making:ability to analyze complex situations and make swift, well-founded, and effective decisions, even under pressure or with incomplete information;
• Interpersonal communication:excellent oral and written communication skills, with a clear focus on both internal and external stakeholders;
• Problem-solving:proactive and analytical mindset, with a focus on identifying root causes and implementing lasting solutions;
• IT tools proficiency:skilled in the use of management, communication, and reporting tools from a user perspective (Microsoft Office, operational management systems, etc.);
• Availability and flexibility:openness to travel and ability to adapt to variable schedules, in line with the organization's operational needs.

What This Role Offers

This position offers the right candidate a platform for real impact. You will have the autonomy to make significant operational decisions, lead a multifaceted team, and contribute directly to the safety and efficiency of critical operations.

The organization provides a structured work environment with clear processes and a culture that values accountability, integrity, and the continuous development of its people.

The compensation isnegotiableand will be determined based on the profile and experience demonstrated by the selected candidate.

How to Prepare a Successful Application

For a role of this caliber, the quality of your application is decisive. Yourresume should clearly reflectthe depth of your operational experience, the results you have achieved, and the teams you have led. Use theresume builderfrom Inademy to create a professional, well-structured, and visually compelling CV that communicates your value to the recruiter from the very first glance.

Also consider preparing acover lettertailored to this position. A well-written letter is your opportunity to contextualize your career journey, demonstrate your alignment with the role's requirements, and show that you understand the challenges inherent in a senior operational management position.

Candidates with solid experience who need support structuring their CV can refer to the guideCV with No Experience in Mozambique: Prove Your Value Without a Track Record, which offers practical strategies for presenting your background in a compelling and distinctive way.

How to Apply

This position is available inMaputoand is intended for senior-level professionals with immediate availability to join a high-performance team.

Submit your application —updated CV and cover letter— directly to the official recruitment email address:

📧 [email protected]

Make sure your email has a clear subject line (e.g.,"Application — Operations Manager") and that your documents are organized and ready for review. Incomplete applications or those missing the requested documents may not be considered at this stage of the process.

Application deadline: August 13, 2026.Don't leave it to the last minute — the best candidates apply early.