People and Culture Technician

We have found a dedicated professional to join our People and Culture team. This is a real opportunity to impact the experience of each FHI 360 employee in Mozambique, ensuring that the foundations of our human capital are solid, ethical and aligned with our global values. The role goes far beyond administration; it's about building a work environment where people can thrive, feel supported, and clearly understand their roles and benefits.

If you are looking for a role where precision meets human impact, where regulatory compliance gives way to a strong organizational culture, this is the next step in your career. Working with us in Maputo means being part of an organization with international relevance, but with deep roots and commitment in the territory.

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The Core Impact of Role

The People and Culture Technician is the pillar of support that allows the entire organization to function smoothly. Imagine being the trusted point of contact that employees turn to with their questions about policies, benefits or procedures. Imagine being the person who ensures that each employee's life cycle, from hiring to benefits management, is handled with meticulous attention to detail and in full compliance with Mozambican legislation.

This role requires a professional with a deep sense of responsibility and organization. You will be the guardian of individual processes, ensuring that records are impeccable and ready for any audit, internal or external. Your ability to coordinate learning activities and support the performance management cycle will have a direct effect on team productivity and satisfaction. It is a position that requires sensitivity, discretion and a wide range of technical skills.

Responsibilities that Define Your Daily Life

Our ideal for this role is someone who excels in practical execution and excellent operational support. Your main responsibilities will include:

• Employee Lifecycle Management: Fully support the recruitment processes, from the approval of the vacancy to the effective integration of the new team member. This includes preparing documentation, coordinating initial enrollments, and ensuring a smooth transition.
• Compliance and Labor Relations: Serve as the first point of contact for routine questions and complaints, assisting in resolving conflicts constructively. Establish and maintain links with external entities such as the Ministry of Labor and the INSS, ensuring that all statutory documentation is submitted in a timely and correct manner.
• Information and Benefits Management: Maintain the integrity of employees' physical and electronic processes, ensuring compliance with internal policies and local legislation. Process registrations, changes and questions related to benefits, acting as an interface with suppliers.
• Strategic Performance Support: Collaborate in the preparation of audits, support the performance management cycle (including the definition of objectives and evaluations) and promote learning and development activities that strengthen the team's skills.

The value you will bring is in your ability to resolve issues of moderate complexity autonomously, always with a proactive stance oriented towards the continuous improvement of People and Culture processes.

The Profile We're Looking For

To be successful in this role, we need someone with a solid knowledge base and a service attitude. It's not just about performing tasks, but about understanding the 'why' behind each policy and communicating this clearly and empathetically to employees.

Essential Training and Experience

• Qualifications: Degree in Human Resources, Management or a related field is a fundamental requirement.
• Proven Experience: 3 to 5 years of progressive experience in the field of Human Resources, with experience in NGO environments or organizations financed by international donors being highly valued.
• Technical Skills: Advanced command of the MS Office package (Word, Excel, PowerPoint, Outlook) and solid experience with HRIS and payroll processing systems.
• Languages: Fluency in Portuguese and a good working knowledge of English, both written and spoken.

Critical Knowledge and Skills

• Solid knowledge of Mozambican labor legislation and best international human resources management practices.
• Strong interpersonal skills, with special emphasis on conflict resolution and the ability to guide colleagues diplomatically.
• Mastery of reporting tools and analytical skills to identify opportunities for improvement in processes.
• A deep commitment to ethics, confidentiality and safeguarding values of the organization.

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We Offer More Than a Job

FHI 360 is an international organization dedicated to sustainable human development. Joining our team means being part of a culture that values equal opportunities, diversity and a safe and respectful work environment.

• Competitive Compensation: We offer an annual base salary in the range of USD 28,000 to USD 36,000, with a final positioning that considers your experience, training and internal equity.
• Commitment to Ethics: We operate under strict codes of conduct and safeguards, ensuring a workplace free from any form of abuse, exploitation or harassment.
• Real Impact Opportunity: Contribute to projects that make a difference in people's lives in Mozambique and beyond.
• Continuous Development: Environment that promotes learning and career progression within a global organization.

Next Steps

If this opportunity challenges and excites your profile, don't waste time. This position is open to a single professional, with 10% travel expected within the national territory. We work in person in Maputo.

The deadline for submitting applications is 15 August 2026. FHI 360 will carry out suitability checks, including reference and criminal record checks, as part of our commitment to safety and ethics.

To apply, access the official FHI 360 portal. We look forward to receiving your application and finding out how you can contribute to our People and Culture team.

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