Universal Manager – Absa, Maputo

Be part of Absa, one of the largest financial groups in Africa, as Universal Manager in Maputo. This is the ideal opportunity for banking professionals who master branch management, sales and customer relations, in a dynamic environment with a strong focus on career development.

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What the role involves

As a Universal Manager, you will be the face of Absa at the counter, leading the team to exceed sales and service targets, with a focus on the local market. Your main responsibilities include:

• Ensuring the detection and prevention of fraud, maintaining losses within the defined risk appetite.

• Ensuring the effectiveness of KYC (Know Your Customer) in account opening and remediation, ensuring regulatory compliance.

• Strictly comply with operational risk management requirements, including hygiene and safety standards, building security and anti-money laundering measures capitals.

• Manage the customer service area, providing continuous feedback to customers and potential customers to improve the experience and loyalty.

• Work closely with managers, supervisors and employees of the branch and the Hub to align strategies and maximize results.

Where your work generates impact

At an Absa branch in Maputo, you will be the link between the bank's strategy and the customer's reality. Your ability to manage teams, prevent risks and boost sales will have a direct impact on the agency's profitability and customer satisfaction. If you like a challenging environment, with responsibility from day one, this role is for you.

What profile makes sense

We are looking for professionals with:

• Professional Education and Training Certificate (FETC) in Business, Commerce and Management Studies (required).

• Proven experience in banking, especially in counter, sales and risk management roles.

• Strong results orientation, ability to leadership and clear communication.

• Practical knowledge of KYC, fraud prevention and anti-money laundering standards.

• Availability to work full-time, in person in Maputo.

If you need help preparing your application, use Inademy's resume builder and create a professional CV in minutes. You can also consult our guide on Job Application Letter vs Cover Letter: Which to Use in Mozambique to find out the ideal format for this vacancy.

How to apply

Applications are open until July 1, 2026. Prepare your resume and a personalized application letter — you can use our application letter template to speed up the process. Also review our 30-day plan for those looking for First Job in Mozambique: 30-Day Plan to Leave Zero — although this position requires experience, the networking and preparation tips are valuable for any candidate.

Apply now and show Absa why you are the Universal Manager they are looking for.