Card Operational Manager

Absa Bank Mozambique is strengthening its team and is looking for an exceptional Cards Operational Manager to lead transformation and operational excellence in the cards area. This is a strategic opportunity to take command of a critical role, where you will be the architect of innovative digital solutions and the guarantee of a flawless customer experience. If you are a dynamic leader, with a sharp analytical mind and a passion for process optimization, this is your invitation to mark the financial history of Mozambique.

You will assume leadership of the Card Operations team, with the central mission of ensuring that all solutions delivered are efficient, digitalized and aligned with the highest market expectations. Your day to day life will be a dynamic combination of tactical management, strategic innovation and rigorous oversight of controls, ensuring that every transaction, every customer support and every internal process reflects the robustness and trust associated with the Absa brand.

This role goes beyond traditional operational management. You will be a catalyst for business stability and growth, identifying systemic opportunities for concrete improvements and implementing solutions that eliminate inefficiencies and capture value. You will have direct responsibility for ensuring that the control environment is solid and auditable, in perfect harmony with the internal procedures and regulatory requirements of the banking sector.

Integrate in a culture of excellence and collaboration. You will work in close partnership with Technology, Business and other operational teams, catalysing the implementation of new systems and ensuring smooth, well-planned transitions. Your voice will be instrumental in reviews and recommendations of procedures and systems, shaping the operational future of cards at the bank.

To apply for this high-impact leadership position, prepare your professional resume and consider strengthening your candidacy with a personalized application letter. Stay informed about other exclusive opportunities in real time by joining the Inademy vacancies group on WhatsApp.

Main Areas of Responsibility

Success in this role will be measured by its transversal impact on several critical fronts of the business. Your leadership will be assessed by your ability to deliver tangible results in the following areas:

Customer Centricity and Operational Efficiency

• Design and implement proactive operational strategies that drive business stability and growth, ensuring the fulfillment of the most ambitious commercial objectives.
• Perform in-depth analyzes to identify, diagnose and propose systematic solutions that continually improve business performance. efficiency and end user experience.
• Masterfully coordinate the management and implementation of projects, from conception to delivery, ensuring that objectives are achieved on time and within budget.
• Act as a product specialist, collaborating fluidly with other card managers and key stakeholders in the areas of Business, Technology and Operations.
• Perform rigorous financial analysis to identify and resolve revenue leakages, ensuring the maximization of card portfolio profitability.
• Actively participate in reviewing and recommending procedures, redesigning processes and coordinating system conversions from an operational perspective.
• Keep the Head of Unit and other interested parties permanently informed about the progress, problems and risks of projects, promoting a culture of transparency.
• Ensure the existence of a solid control environment through a clear understanding of the organization's management control and risk management approaches.

Distribution and Performance Management

• Develop and agree Clear and binding Service Level Agreements (SLAs) with the back office and mid-office teams.
• Implement an effective measurement framework, with tools that allow continuous tracking and monitoring of operational performance.
• Ensure that measurement tools are published and distributed to all relevant stakeholders, promoting accountability for results.

Budget Management, Incentives and Risk

• Together with the Information Technology area, develop performance indicators for initiatives cost savings.
• Design a back office incentive system that is ambitious, client-centric and measured in terms of risk.
• Use insights and customer complaints to continuously improve the customer management strategy and overall customer service.
• Develop strong, collaborative working relationships with the executive management team to drive strategy execution.

Risk Management, Compliance and Reporting

• Effectively manage adherence to all governance and compliance policies, procedures and requirements.
• Ensure the effectiveness of the function's risk management control framework.
• Review audit scopes defined by team managers and Internal Audit or Management Assurance departments before before work begins.
• Monitor issue logs and audit findings to ensure appropriate resolution within agreed timeframes.
• Complete required compliance attestations and ensure affected team members complete theirs.
• Promote a culture of proactive compliance across the function.

Resource and Results Management Global

• Plan the resource requirements for the business unit (including people, capital investment, operational expenses, systems and Strategic Investment), negotiate and ensure their allocation and delivery.
• Agree goals and assume responsibility for achieving the unit's performance objectives in terms of employee satisfaction, customer experience and cost performance.

The Ideal Profile for This Mission

To be successful in this leadership role, you will need to combine solid technical skills with a set of high-level interpersonal and strategic skills. We are looking for a professional with:

Training and Experience

• Bachelor's or Advanced Diplomas in Business Studies, Commerce and Management or an equivalent field.
• Proven experience, preferably in the banking or finance sector, with a focus on card operations, project management and process improvement.
• A demonstrable track record of leadership teams and delivering results in environments of pressure and complexity.

Technical and Analytical Skills

• Excellent understanding of card product life cycles and underlying operational systems.
• Advanced ability to data analysis and complex problem solving.
• In-depth knowledge of control, governance and management frameworks regulatory risks.
• Ability to manage multiple projects simultaneously with a focus on execution.

Leadership Skills and Soft Skills

• Inspirational leadership with a strong focus on developing and empowering the team.
• Excellent communication and negotiation skills, with the ability to manage stakeholders at all levels of the organization.
• Customer-centric and results-oriented mentality.
• Proactivity, resilience and a strong work ethic.

Why Join Absa Bank Mozambique?

Absa is not just a bank; is an institution in constant evolution, committed to driving the growth of its employees and the country. When you join our team in Maputo, you will have the opportunity to work in an environment that values ​​innovation, collaboration and excellent execution. We offer a competitive benefits package, real career development opportunities and the chance to be part of a brand with a global presence, but with a deep and local commitment.

This role is a calling for leaders who do not conform to the status quo and who want to leave a tangible mark in the digital transformation and operational efficiency of the financial sector in Mozambique.

Road to Apply

If you are ready to take on this transformative challenge and take your career to the next level, don't miss this opportunity. The deadline for submitting applications is August 15, 2026.

Prepare your documents, including your updated CV. Use our professional resume builder to optimize your presentation. Strengthen your candidacy with a convincing motivation letter, using our application letter resource.

For valuable tips on how to stand out in the selection process, consult our specialized guides, such as .

Apply now directly through the official portal of Absa Bank Moçambique at Inademy. Good luck!