Facilities Manager

Polana Serena Hotel, an icon of hospitality and sophistication in the City of Maputo, invites excellent professionals to join our leadership team. We are looking for a Facilities Manager to assume strategic and operational responsibility for the entire physical functioning of our five-star hotel. This isn't just a maintenance position; It's a critical function that ensures every aspect of our physical space – from the elegant infrastructure to the invisible technical systems – operates with impeccable precision and efficiency, sustaining the premium experience our guests expect.

Imagine leading a team whose work is the backbone of the hotel experience. Your day to day life will be a mosaic of proactive problem solving, strategic supplier management and implementation of operational excellence standards. You don't just repair machines; ensures that the perfect environment is always maintained, that energy flows sustainably and that each facility is always ready to welcome the next distinguished guest. This is the opportunity to leave your mark in one of the most prestigious establishments in Mozambique.

If you are a natural leader with an analytical mindset, a passion for efficient processes and the proven experience of managing complex infrastructures, we want to meet you. Prepare your application now. Resources like our resume builder and application letter generator are available to help your application stand out.

The Strategic Impact of the Role

As Facilities Manager, you will be the guardian of the physical and functional integrity of the Polana Serena Hotel. Its role transcends reactive maintenance, positioning itself as a strategic partner in preserving the value of the hotel's most important asset: its space. Your every decision, from selecting a parts supplier to coordinating renovation work, directly impacts operational costs, guest satisfaction and the reputation of the Serena brand.

Your leadership will define energy efficiency, structural safety and equipment longevity. It will be the focal point for translating the hotel's operational needs into robust and sustainable technical solutions. In this position, critical thinking and the ability to anticipate needs are as important as technical dexterity.

Main Responsibilities and Mandates

Operational Management and Leadership

• Full Supervision of the Department: Lead, motivate and manage the entire maintenance team, establishing clear performance goals and promoting a culture of responsibility and continuous improvement.
• Process Optimization: Implement and refine work systems that maximize efficiency in responding to service calls, preventive maintenance and resolving emerging problems.
• Inventory and Parts Management: Manage the inventory of replacement parts and maintenance materials accurately, implementing strict controls to prevent waste, loss or misuse of resources.

Technical Excellence and Infrastructure

• Continuous Operation Guarantee: Ensure that all mechanical, electrical, plumbing and air conditioning systems in the hotel operate within the highest standards of efficiency and safety.
• Proactive Resolution: Manage equipment and facility repairs quickly, minimizing downtime and ensuring zero impact on the guest experience.
• Sustainability and Energy: Optimize energy and resource consumption, investigating and implementing more sustainable and economically viable solutions for supply and distribution.

Third Party and Supplier Management

• Strategic Relationships: Lead the process of selection, negotiation and management of relationships with contractors, suppliers and external service providers.
• Quality Control and Deadlines: Strictly monitor the work of suppliers to ensure strict compliance with agreed quality standards, safety regulations and project schedules.
• Cost-Benefit Analysis: Carry out regular reviews of contracts and suppliers to optimize cost-benefit relationships, ensuring the best value for the hotel without compromising excellence.

Ideal Candidate Profile

We are looking for a professional with a rare combination of solid technical skills and inspiring leadership. You must be an effective communicator, able to translate complex technical concepts to various stakeholders and negotiate confidently at the highest level.

Essential Requirements

• Proven Experience: Minimum of 5 years of experience in leadership roles in facilities management, preferably in the hotel or luxury hospitality sector.
• Technical Training: Possess relevant certifications in the area of maintenance engineering, installations or related technical fields.
• Command of English: Proficient oral and written fluency in English is mandatory for communication with international suppliers and reports.
• Management Skills: Solid experience in managing teams, budgets, contracts and infrastructure projects.

Desirable and Differentiating Skills

• In-depth knowledge of safety standards and regulations for construction and installations in Mozambique.
• Experience with building management systems (BMS) or predictive maintenance technologies.
• Advanced analytical skills for interpreting performance and energy consumption data.
• Previous experience in international hospitality environments is a significant asset.

Why Join Polana Serena Hotel?

Being part of the Polana Serena Hotel team means joining a tradition of excellence. We offer a dynamic and multicultural work environment, where your contribution is valued and where you will have access to continuous professional development opportunities. Our privileged location in Maputo, in one of the city's most emblematic neighborhoods, provides an inspiring setting for your daily professional life.

We believe in the potential of our employees and invest in their careers. If you are looking for a significant challenge in a career project, this is your opportunity.

How to Apply and Next Steps

We are recruiting for this leadership position urgently. If you identify with the discount profile and are ready to take on this responsibility, don't waste time. For applications, please send your CV and a detailed motivation letter to the email address: [email protected].

Remember that a strong application begins with an impeccable presentation. Use our tools to optimize your profile: create a professional CV with our resume creator and highlight your experience with a personalized application letter. To stay informed about high-level vacancies like this in real time, join our Inademy vacancies group on WhatsApp.

Deadline for applications: July 17, 2026. Don't let this opportunity pass you by.

Explore more opportunities in Maputo and other regions of Mozambique, such as Matola, Beira or Nampula. Also consult our guide on High Careers in Mozambique 2026 to identify trends in the market.