Job Opening for Call Center - Maputo

Job Opening for Call Center – Maputo

Join Fresh Solutions and boost your career in sales and customer service

We are hiring a dynamic, communicative professional with strong sales skills to join the Fresh Solutions team as a Call Center agent. If you are good with customers, master communication technologies and social media, and feel comfortable in the commercial area, this could be your opportunity for professional growth.

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What the role involves

• Customer service – receive and make calls, clarify doubts, present Fresh Solutions services with professionalism and courtesy.

• Lead conversion into sales – identify needs, present suitable solutions, and close deals, achieving sales targets.

• Social media and digital channel management – respond to messages, interact with followers, and maintain the company's online presence.

• Recording and tracking interactions – use the CRM system to document contacts, history, and next steps.

Where your work makes an impact

You will be the voice and image of Fresh Solutions to customers. Every well-resolved call and every converted sale strengthens the company's reputation and drives results. Your daily routine will be varied, involving phone contact, social media management, and light administrative support, always focused on customer satisfaction.

Which profile fits this position

• Previous experience in call center, sales, or customer service (minimum 1 year).

• Excellent verbal and written communication – ability to listen, understand, and respond clearly and persuasively.

• Familiarity with digital tools – social media (Facebook, Instagram, WhatsApp Business) and CRM systems.

• Results orientation – enjoys goals and can work under pressure positively.

• Proactivity and organization – manage time, prioritize tasks, and solve problems independently.

How to apply

Workplace: Circular de Maputo, second roundabout (on-site).

Send your resume and cover letter to [email protected] with the subject “Call Center Application – [Your Name]”.

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Apply now and take the next step in your career!