Senior Claims Analyst | Britam Mozambique, Maputo

Britam Mozambique is hiring a Claims Analyst for Maputo. This role is suited to professionals with solid insurance-sector experience and strong technical expertise in claims management, with a focus on thorough assessment, procedural compliance, risk control, and high-quality customer service.

What this role involves

The Claims Analyst will play a central role in managing and settling claims, ensuring the department operates in line with internal guidelines, regulatory requirements, and the company’s business strategy. This is a position with direct impact on customer experience, operational efficiency, and risk mitigation.

• Inspect, assess, and settle claims and losses accurately and within established deadlines.

• Interpret insurance policies and clearly explain applicable coverage, exclusions, and benefits to clients.

• Ensure compliance with internal procedures, operational controls, and service level agreements.

• Review service provider reports, checking quality, compliance, and adherence to agreed standards.

• Implement internal audit recommendations aimed at reducing risk exposure.

Where this role makes an impact

Beyond handling claims files, this role strengthens customer trust and supports the quality of the insurer’s portfolio. Responsiveness, technical consistency in claim assessment, and clear communication all influence customer satisfaction, retention, and the reputation of the service provided.

• Promote high ethical standards, strong internal controls, and sound risk management within the Claims Department.

• Help deliver faster response times and a safer, more transparent service experience.

• Monitor loss ratios and support renewal decisions based on business quality.

• Coordinate with partners and direct clients on all claims-related matters.

• Support the team through guidance, training, and ongoing development.

The profile that fits this opportunity

Britam is looking for a professional with relevant higher education qualifications and proven insurance-sector experience, able to combine technical knowledge, regulatory understanding, and clear communication with different stakeholders.

• Completed higher education degree in Financial and Insurance Management, Monetary Economics and Insurance, or related fields.

• At least 4 years of experience in the insurance sector.

• Knowledge of regulatory requirements applicable to the insurance industry.

• Professional insurance qualification such as COP or ACII.

• Fluency in spoken and written English.

How to apply

Candidates who meet the requirements should send their application to [email protected], using the subject line: Claims Analyst Vacancy.

Applications must be submitted in Portuguese and English. Only shortlisted candidates will be contacted.

Application deadline: May 15, 2026.