A carregar…
A carregar…
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Microbanco MAIS, S.A. has opened recruitment for the position of Branch Manager at its Matola unit, in Maputo Province. The application deadline is September 16, 2026, giving you equipa to carefully review your CV and submit your application with all required details.
This is a direct leadership role at the service point: the person taking on this position is responsible for daily branch operations, the quality of customer service provided, and compliance with internal regulations and current legislation.
MAIS — Microbanco Moçambicano de Apoio aos Invesequipantos — is a Mozambican microfinance institution; this is what the name itself states and is all the announcement says about it. For an institution of this type, the branch is the face of the business: it is where customers fulfill their financial needs.
A Branch Manager who combines operational rigor with excellent customer service is, therefore, a central element for the institution's growth.
According to the official announcement, the main responsibilities of the role are:
In practical terms, this means leading a customer service team, ensuring internal processes run seamlessly, tracking numbers and reports, and representing the institution to clients — both inside the branch and during external visits. Notice that the list combines three distinct dimensions: people (guiding, developing, and maintaining a healthy team environment), operations (internal control, standards, and legislation), and business (indicators, targets, new opportunities, and coordination with General Management).
Anyone who enjoys alternating between people management, operational discipline, and public contact will likely adapt well to this role; those who prefer desk-only work without direct leadership should reflect on whether this profile suits them.
If you already work in customer service, team management, or branch operations and wish to take a step forward in your career, this is a concrete opportunity in Matola. Full details on required education, experience, and knowledge are listed in the requirements section below — read them carefully before applying. The position is located at the Matola branch, so daily commute should be taken into account.
Interested candidates who meet the specified criteria must submit their application by email to Recursos.Humanos@mais.co.mz, writing the vacancy title in the subject line — that is, in the email subject write «Gerente de Balcão», as requested in the announcement. The deadline for application is September 16, 2026. The company will only contact shortlisted candidates — this is their policy, stated in the job posting itself.
Before submitting, make sure your CV is updated, mentions your education and experience in customer service or management, and that your contact details are correct — a well-presented application email is your first impression with Human Resources. Submit your application well ahead of the deadline to avoid any technical glitches; and keep a copy of the sent email for reference if you are invited for an interview.
The official announcement does not specify the salary amount or benefits associated with the position. If compensation is a decisive factor for you, the equipa to address it is directly with the employer during the recruitment process. No salary details were added to this posting precisely because the original announcement does not include them.
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From this set of responsibilities comes what the position demands on a daily basis: supervision and internal process control skills, target-driven orientation, a sense of responsibility in complying with institutional standards and current legislation,
and a willingness to guide and develop the branch team. As there is direct contact with customers and ongoing coordination with General Management and other business units, strong communication and interpersonal skills are essential for the daily demands of the role.
Only shortlisted candidates will be contacted — company policy. Compensation and benefits for the position are not stated in the official announcement.