Customer Service Assistant — Servtec SBM (Pemba)

The essentials: Servtec SBM is recruiting a Customer Service Assistant for the Pemba team, in Cabo Delgado province. The job posting identifies the position as (m/f), open to female and male candidates.

Applications run from September 30 to October 10, 2026; the deadline is 10-10. Submission is done by email to cv.mocambique@servtec-international.com.

The announcement does not publish the salary — compensation details are not included in this release.

The role

You are on the front lines of the company's relationship with its customers. You are the person who receives inquiries, complaints, and information requests, log everything, forward to the right area, and follow up on each case until final resolution. Alongside this, you provide customers with accurate information about Servtec SBM's products and services so that no question goes unanswered.

The role goes beyond direct customer service: you support the preparation of reports on customer service and customer satisfaction, keep records and documentation neat and up to date, and work side by side with other company departments to sustain the quality of service provided.

Daily responsibilities in detail

• Welcome and assist customers professionally and cordially, from initial contact to process completion.
• Receive, register, and forward inquiries, complaints, and information requests to the correct department.
• Provide customers with accurate information about the company's products and services.
• Take responsibility for each request until its resolution: follow up and close with the right person.
• Keep customer service records and documentation organized, complete, and up to date.
• Support the production of customer service and customer satisfaction reports.
• Work together with other teams to elevate the quality of service provided.

The records you maintain feed into customer service and customer satisfaction reports — this is what allows the company to measure service quality and adjust what needs to be adjusted.

Who we are looking for

We are looking for someone with a background in Management, Administration, Communication, Public Relations, or a related field — at a mid-level/technical diploma or higher education level — and some prior experience in customer service or similar roles. The ideal candidate communicates well, speaks and writes clearly, is customer-oriented, and solves problems calmly.

Regarding experience, the essential requirement is having already worked in customer service or similar roles — no minimum number of years is specified. Fluency in Portuguese is mandatory; English is an advantage. Living in Pemba is also an advantage: that is where the team is based.

On the practical side, the company values individuals proficient in the Microsoft Office package, who organize their own work, pay attention to detail, and perform well in a team. This combination — education, experience, communication, organization, and languages — completes the profile.

What the company offers

Servtec SBM offers three benefits to the person taking on the role: integration into a professional team, room to grow and develop within the company, and a work environment where service excellence is the rule, not the exception. No additional terms are published beyond these three — anything not mentioned here is not promised.

How to apply

Send your CV by email to cv.mocambique@servtec-international.com, Servtec SBM's application address. The application period runs from September 30 to October 10, 2026, with the deadline ending on October 10.

Selection is conducted by Servtec SBM. On Inademy, your profile is free and you receive job alerts via email and WhatsApp.

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