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WASSHA Mozambique

Customer Support Lead — WASSHA Mozambique (Nampula)

Nampula Retail & SalesQuota: NACIONAL

See all jobs at WASSHA Mozambique

Salary: Negotiable

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About the role

WASSHA Mozambique is a Japanese renewable energy company with branches in Mozambique, Uganda, the Democratic Republic of the Congo, and Nigeria. In our market, our work focuses on bringing power and service to communities that were previously left out — and customer support is the bridge between the company and the people who use that energy.

We are hiring for the position of Customer Support Lead in the Nampula team. Essentially, this role leads the customer service front line: you will supervise the support group — Agents, MRS/FAS, and ROLs — and be responsible for the quality of after-sales service.

The goal is simple: ensure every customer receives a prompt response, has their issue resolved, and continues to rely on the energy provided by WASSHA.

There is 1 position available, on a shift system.

What you will do day-to-day

Continuously guide and support the support team (Agents, MRS/FAS, and ROLs) so that customers receive a consistent service, from first contact to resolution;
Design and implement procedures and strategies to make customer service more efficient, with clear processes for the team to follow;
Create shift schedules and distribute shifts to ensure coverage even during peak demand periods;
Create and maintain updated reference manuals so that knowledge does not depend on a few individuals;
Handle escalated critical cases and dissatisfied customers as a senior escalation point, seeking swift and effective resolution;
Act as a bridge between customer support and other company departments;
Train and mentor the team through challenging inquiries and new procedures, maintaining service quality standards;
Annually evaluate team performance and efficiency, taking action on areas for improvement;
Perform other duties as assigned by your supervisor.

What we are looking for

We are looking for someone motivated to lead the front-line customer support team and ensure smooth daily operations. If you want to build a career in a sector with real impact on communities, this role is a great fit. The exact set of education, experience, and working conditions — including the shift pattern required —

is listed in the requirements section of this page; check if you meet the essential criteria before applying.

What WASSHA offers

Remuneration and terms to be agreed upon hiring — salary details are not disclosed in the posting;
Growth opportunities and continuous learning — the company values employee professional development;
Integration into a company focused on solving social problems through sustainable renewable energy solutions.

Why apply through Inademy

One of the most frustrating aspects of job hunting is submitting an application and never hearing back — not knowing if it arrived, progressed, or was left unanswered.

At Inademy, part of that changes: you create your free profile, save your CV and documents to reuse in future applications, and activate alerts for new vacancies in your area via email and WhatsApp. The submission of this application and everything that follows — stages, deadlines, and final decisions — are handled directly by WASSHA Mozambique.

Inademy does not guarantee hiring nor confirm any stage of the selection process.

How to apply

There is 1 (one) open position. To apply, you need:

Your updated Curriculum Vitae.

Channel: send your application by email to recrutamento@tz.wassha.com — the official recruitment address of WASSHA Mozambique. Tip: write in the subject line “Application — Customer Support Lead” followed by your name, so your email is quickly identified among the dozens of applications received daily.

Deadline: September 19, 2026.

Before sending, it is worth checking these two quick guides:

How to write a CV in Mozambique in 2026 (complete guide) — so your CV arrives clean and up to date;
How to send a CV by email: subject line, body, and attachment — so your application arrives properly formatted.

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From the Inademy Guide

Minimum wage in Mozambique 2026

What the company is looking for

Required

Completed Secondary Education (Nível Médio);
Minimum 1 to 2 years of experience in customer service, call center, or equivalent roles;
Strong communication skills — verbal and written — and active listening ability;
Ability to organize work, manage time, and work under pressure;
Availability to work shifts, which may include weekends and public holidays when operationally required.

Considered an Advantage

Higher education (Bachelor's degree) in Management, Administration, Marketing, Communication, or related field — noted as an asset in the posting;
Proficiency in IT, particularly Microsoft Office and CRM tools — noted as an advantage by the company;
English and knowledge of local languages (Makhuwa, Chisena, Chinyungwe) — both are highlighted as an advantage in the posting;
Customer orientation, professional ethics, teamwork, emotional intelligence, and ability to learn and adapt quickly to new processes — skills listed as desirable in the posting.

Note: the posting marks items under "Considered an Advantage" as "an asset" or "desirable", not as strict requirements. Applicants who meet the required criteria and have a suitable profile are encouraged to apply.