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WASSHA Mozambique

Customer Support Officer — WASSHA Mozambique (Nampula)

Nampula Retail & SalesQuota: NACIONAL

See all jobs at WASSHA Mozambique

Salary: Negotiable

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About the role

About the vacancy

WASSHA Mozambique Inc. Lda, a renewable energy company, has opened recruitment for a Customer Support Officer based in Nampula city, joining the Operations and Marketing Division, in the department that looks after customer care. The role exists to make sure that everyone who contacts the company gets clear, quick answers, that complaints never go unaddressed, and that each customer's experience justifies their loyalty to the brand's services.

Whoever takes this seat becomes the company's daily voice to the public: answering, clarifying, registering and following each case through to the end, working in close contact with the teams operating in the field.

What you will do day to day

Attend to customers over phone calls, WhatsApp, e-mail and the company's other channels, delivering a courteous, well-informed service;
Receive and log doubts, complaints, assistance requests and information requests, giving each one a correct answer;
Explain WASSHA's products and services accurately, without making promises the company cannot keep;
Enter every interaction into the internal systems, keeping each customer's history up to date and reliable;
Follow each request from start to resolution, including call-backs to confirm the customer is satisfied;
Escalate to the competent departments the situations that exceed your level of resolution;
Support the field teams across the whole life cycle of each agent — from initial setup to closure — following the operational steps of each phase;
Ensure information is registered on equipa in the monitoring platforms and tools used by the operation;
Work with the department's performance indicators — how long each interaction takes, how many cases are resolved on first contact, and how satisfied the person on the other end is — and propose process improvements whenever you spot recurring failures;
Comply with internal procedures and company policies, keeping the service quality standard.

Who we are looking for

We want someone who genuinely enjoys solving people's problems and can stay calm even when the customer arrives upset. Someone organised, who likes to see each case closed and never leaves requests forgotten along the way. If that is how you work, the rest — education, experience, languages and tools — is detailed in the requirements list of this card.

Why apply

If you have been wasting equipa with outdated ads or vacancies whose deadline has already closed, here you arrive in equipa: every card is checked against the official source before publication and the application deadline is always in view. Follow the channel at the bottom of the page and get fresh vacancies at 07h30, every day, no more ad hunting.

About the company

WASSHA was born in Japan and today keeps subsidiaries in four countries — from Mozambique to Nigeria, through Uganda and the Democratic Republic of Congo — dedicated to bringing renewable energy solutions to communities. It presents itself as a place where people work with openness and results in sight, giving room to those who want to grow and learn continuously.

How to apply

Send your updated CV to recrutamento@tz.wassha.com, with the suggested subject line "Customer Support Officer". The original announcement does not set a subject line or a document list beyond the CV — send it well reviewed, because it is the minimum required document for this application.

The submission deadline is 15 September 2026. If your profile passes the shortlisting, it is the recruitment team itself that will contact you for the next stages of the process.

If you want to strengthen your CV before sending, Inademy's Guide has free material: start with the step-by-step CV guide for Mozambique — a well-ordered CV is what makes the recruiter stop scrolling.

Transparency note: the original announcement does not publish salary figures or contract details; this card reproduces only what the official source disclosed.

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From the Inademy Guide

What the company is looking for

Education and experience

Completed secondary education (nível médio) — the base qualification to perform the role;
At least one to two years of experience attending to customers, in a call centre or a similar role;
A degree in Management, Administration, Marketing or Communication — or in another nearby field — weighs in your favour;
Fluency in Portuguese (spoken and written), with English and local languages (Emacua, Chisena, Chinyungwe, Chichewa) weighing heavily in your favour;
Comfort with computers and information systems; Microsoft Office and CRM tools count in your favour;
Strong verbal and written communication, active listening, empathy and the ability to solve problems quickly and professionally;
Organization, equipa management and resilience to work under pressure;
Willingness to work in shifts, with schedules that may fall on weekends and holidays, according to the operation's needs.

Application

Required document: updated CV (the minimum required — the announcement asks for nothing else);
Recipient: recrutamento@tz.wassha.com; suggested subject: "Customer Support Officer";
Deadline: 15 September 2026;
Only shortlisted candidates are contacted for the next stages.