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Key Details: Krolyc, the online store of Grupo CB, is hiring an Online Customer Support Agent for the City of Matola on a full-time basis. You can submit your application by email until September 30, 2026.
Krolyc is Grupo CB's online store, committing to e-commerce in Mozambique to deliver products directly to customers' doorsteps with speed and trust.
In this business model, orders start with a digital conversation: the customer writes, the team responds, and the order is dispatched and delivered.
With the expansion of its operations in the City of Matola, Krolyc aims to reinforce its support team with someone who will serve as the digital face of the store.
The selected candidate will respond to, register, and track each order, from initial contact to confirmation of proof of delivery.
In your day-to-day role as an Online Customer Support Agent, you will manage customer service and record each order. Your responsibilities include:
We are looking for someone who takes ownership of writing as the voice of the store and cares for text quality in every customer conversation.
It is essential to stay calm when messages pile up and ensure no customer is left unanswered.
The company values those who enjoy serving people, understanding that the conversation doesn't end when the order leaves, but when the customer is satisfied.
Prior experience in this field is not required. We are looking for someone eager to learn quickly, follow processes carefully, and treat each order as their own.
This role acts as a practical e-commerce training ground within a Mozambican group active across multiple business sectors.
In your daily work, you can develop skills and learn practical aspects of the operation:
The position is based in the City of Matola full-time, with a steady workflow requiring a 5-minute response time per message.
Remuneration details will be shared during the recruitment process.
The company offers integration into a growing team within a Mozambican group, practical learning with customer support tools and social media, and a launching pad for a career in digital.
Before sending your application email, you can prepare with these practical steps:
Send your CV by email to krolyc.recrutamento@grupocb.co.mz.
In the email subject line, write exactly «Atendente on-line». In the body of the email, include two or three lines about yourself: where you live, your education, and why you enjoy serving people.
The application deadline is September 30, 2026. The recruitment team will review applications and directly contact candidates who match the desired profile.
Your application goes directly to Krolyc (Grupo CB). On Inademy, your profile is free, and you receive new job alerts via email and WhatsApp.
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This is an entry-level position: required experience ranges from zero to two years, so candidates without prior e-commerce experience are welcome to apply.