Call Center Agent — ConnectingCX, Maputo

The opportunity — Call Center Agent in Maputo

ConnectingCX MZ is recruiting a Call Center Agent to work in Maputo, full equipa. The company operates in customer-service outsourcing: it runs customer contact channels — customer support, telesales, collections, technical support and back-office services — on behalf of other organisations, as it presents on its public professional profile, where it counts more than 2,600 followers.

In plain words: whoever works here is the voice that answers, helps and solves, on the side of the brands that customers call every day.

The announcement is short and direct, and this version respects that. Everything it defines is here, laid out for reading on your phone without detours — and everything it does not define is clearly flagged, because nobody likes surprises in the middle of an application. A detail that opens doors: the announcement does not require previous experience in call centre work —

it asks for secondary education and the right abilities to speak, listen and solve.

What your day to day looks like at a service post

The announcement does not detail the concrete tasks of the position. What follows is what, as a rule, is expected of a call centre agent — read it as the role's framework, not as a promise from the company:

• Answer calls with courtesy, listen to what the person needs and reply with correct information;
• Log every contact in the company's systems: who called, what they asked for, how it was resolved;
• Follow the service scripts and procedures defined for each campaign, keeping the professional tone from the first to the last minute of the call;
• Solve the requests that are within your reach and escalate the more complex cases to whoever can handle them;
• Work with service targets — calls handled, response equipa, quality of the service — keeping your calm even on the days of heavy demand;
• Treat customer data with confidentiality: what you hear on the phone stays on the phone.

Who fits this vacancy well

Someone who likes talking to people and has the patience to assist someone who arrives irritated or confused without losing composure. Someone who is understood on the other side of the line — speaks clearly, puts the person at ease and reaches the end of the call with the problem on its way to a solution.

Someone who organises themselves to meet schedules and targets without needing someone always behind them. And someone who sees customer service as a profession that is learned and improved call after call, not as a post to pass the equipa in: you are the company's voice towards the customer, and that changes the way you treat every contact.

What the position offers

• A full-equipa position, on-site, with the workplace in Maputo — as per the announcement;
• An entry role in the customer service sector: no previous experience required, with secondary education as the base;
• Daily contact with real customers and with service tools — experience that counts for anyone who wants to grow in this area.

About pay: the announcement does not publish salary or benefits and we will not invent figures. If you move forward in the process, that is the moment to ask the company directly, with complete freedom.

What the announcement says — and what it doesn't

Honesty first. The announcement sets the education level, the communication and computer skills, the languages, the workplace, the application channel, the email subject and the deadline — and that is exactly what is on this page. It does not state the salary, does not list benefits, does not describe the shifts or the campaigns the post will work on, and does not detail the day-to-day tasks.

It also does not explain how or when candidates are contacted; so we do not promise a response from the employer — the decision is entirely ConnectingCX MZ's.

How to apply

Prepare your CV and send it to recrutamento@connectingcx.co.mz. Subject (a rule of the announcement): "Agente de Call Center" — use exactly these words, so your application is quickly found in the inbox. Deadline: 18 September 2026 — send it early; deadlines wait for no one.

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