IT Applications Support Analyst — Standard Bank (Maputo)

Standard Bank Moçambique is hiring for an IT Applications Support Analyst position based in Maputo, requiring 2 to 4 years of experience, preferably in a banking context. The application deadline is October 20, 2026, and applications must be submitted directly to the bank through the form on the official Standard Bank Moçambique website. This is a role where monitoring systems, Service Level Agreements (SLAs), and security standards like PCI DSS, GDPR, and ISO 27001 are part of the daily routine, and the work focuses on restoring critical services with maximum speed.

The team is looking for someone capable of minimizing downtime, communicating promptly with stakeholders during incidents, maintaining SLAs, and eliminating the root causes of recurring problems. The selected candidate will work with Dynatrace, Splunk, AppDynamics, and Grafana to monitor performance, automate processes using Python and Shell, and maintain application health through corrective, preventive, adaptive, and emergency maintenance. There is room to recommend third-level architecture improvements and strengthen proactive monitoring to catch issues before they become incidents. The role also includes reducing the impact and frequency of system failures, improving long-term application stability and availability, and ensuring vulnerabilities are resolved within internal policies, regulatory requirements, and applicable security standards.

The profile requires a degree in Information Technology, Computer Science, or a related field, with knowledge of databases and associated monitoring tools. Familiarity with middleware, APIs, integrations, and cloud platforms is expected, and ITIL Foundation certification is an advantage. Fluency in Portuguese and English, both written and spoken, is mandatory due to the bank’s operational context. Candidates who have previously undergone IT audits and can provide the necessary documentation have an additional advantage. Operational skills include communication and problem-solving, willingness to learn in banking application environments, incident management in ITSM tools like ServiceNow and Jira, escalating complex cases to higher levels, performing system health checks, participating in scheduled maintenance activities, and documenting resolutions in knowledge base articles.

For those building a career in IT within a Mozambican banking environment, this position offers direct exposure to international-level monitoring tools, daily contact with critical infrastructure, and the opportunity to influence third-level architecture decisions. The bank operates in a regulated context, meaning that the resolutions implemented today leave an audit trail, strengthening your technical portfolio and ability to argue for senior positions in future applications. Fluency in spoken and written English is not just a formal requirement: it is the working language for critical incidents, communication with regional teams, and writing post-mortem reports.

Selection is carried out by Standard Bank Moçambique. The candidate accesses the bank’s website, searches for the "IT Applications Support Analyst" vacancy, and submits the form with personal details, province of residence, date of birth, contact information, and requested documentation. Only pre-selected candidates will be contacted. The bank encourages applications from women and people with special needs. On Inademy, your profile is free and you receive alerts for new vacancies via email and WhatsApp.

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