IT Associate — Aga Khan Academy (Maputo)

The essentials: Aga Khan Academy in Maputo is recruiting an IT Associate for the school's technology department. The position is full-time, based in Maputo City, and reports to the Lead IT Specialist. Applications are open until October 30, 2026, and the process is handled by email via Recruitment.Maputo@agakhanacademies.org.

About the school

AKS Maputo is part of Aga Khan Schools (AKS), an agency of the Aga Khan Development Network (AKDN), a global system of schools, boarding schools, and non-formal education programs.

The network serves over 120,000 students annually across 12 countries in East Africa, the Middle East, and South and Central Asia, supported by more than 7,000 teachers and staff alongside dedicated volunteers.

AKS is committed to improving the quality of life through education, expanding access to high-quality, values-driven learning that prepares students to contribute to their communities in an interconnected world.

In Mozambique, AKS includes an international K-12 school in Maputo, featuring boarding facilities, which offers International Baccalaureate programs: Early Years Programme, Primary Years Programme, Middle Years Programme, and Diploma Programme.

What you will do

The core mission of the position is to provide technical support for the delivery of the school's information technology function. The IT Associate is responsible for first-line end-user support and the continuous improvement of services, infrastructure, systems, and cybersecurity controls, within organizational standards and service levels. Defined responsibilities include:

• Act as the main point of contact for IT incidents and service requests, resolving assigned cases within defined service levels;
• Document service delivery and keep the helpdesk system updated;
• Support the planning, design, implementation, maintenance, and continuous improvement of technology infrastructure — computer networks, cloud services, telephony, hardware, educational technology, teaching and learning equipment, security and surveillance systems — and corresponding documentation;
• Support the implementation of approved cybersecurity policies and controls, periodic security assessments, penetration testing, identity management, vulnerability management, security awareness initiatives, cyber incident response, and post-incident review;
• Support the evaluation, licensing, effective use, and maintenance of approved information systems and educational technology solutions, including digital transformation initiatives that enhance learning delivery, operational efficiency, and user experience;
• Support the implementation and operation of data and analytics tools for dashboard reporting, as well as the organization's data security and compliance initiatives;
• Track the lifecycle and costs of IT assets and software licensing, from planning and procurement to maintenance, replacement, and subscription renewals;
• Support the implementation and delivery of assigned technology projects within agreed scope, quality, budget, and timelines;
• Support vendor identification, technical evaluation, service level monitoring, and vendor performance review;
• Support the implementation and validation of backup, recovery, and resilience processes, including testing and maintenance activities;
• Handle other duties and responsibilities that AKS Mozambique may identify from time to time.

Who we are looking for

This is a first-line technical support role: you will be the first person school staff turn to when hardware fails, when the network fluctuates, or when a system needs adjusting. The right fit involves having practical experience in IT support and documenting every step in the helpdesk, rather than keeping everything in memory.

We are looking for someone comfortable in a team environment, who enjoys solving problems rather than making excuses, and who moves easily when coordinating people from different areas in a school where technology serves, above all, education.

Because the school works with children and young people, their well-being is at the center: the school's safeguarding policy — the commitment to protecting children, young people, and vulnerable adults — is a condition of all positions, and this one in particular.

The natural fit is someone who already supports infrastructure in a context that is not just technical: behind every service request there are classrooms, students, and an educational community.

How to apply

Send the complete package by email to Recruitment.Maputo@agakhanacademies.org. The package must include: CV; concise cover letter, maximum two pages, linking your qualifications, experience, and attributes to success in the role; and a list of three references.

Only shortlisted candidates will be contacted, and the school reserves the right to close the process before the published deadline if an outstanding candidate is identified earlier — so apply as soon as possible. Deadline: October 30, 2026. Salary: to be negotiated — the announcement does not disclose the amount.

Selection is conducted by Aga Khan Academy. On Inademy, your profile is free and you receive new job alerts via email and WhatsApp.

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