Universal Manager (Banking) — CONTACT (Maputo)

CONTACT is recruiting, on behalf of a client in the banking sector, a Universal Manager for Maputo, in the Management and Consulting category. The application deadline is October 5, 2026, and applications are submitted through the recruiter's portal (Workable).

It is a branch-based commercial role, in which the candidate works with managers, group supervisors, and branch staff to achieve sales and service targets.

The Universal Manager is a generalist role in banking: combining the commercial dimension (client portfolio, sales targets) with daily branch management and risk control (fraud, KYC, and risk appetite). It is a high-performance position, as the duties describe building a high-performing client portfolio.

The duties: work with different managers, group supervisors, and branch staff; develop activities in the local market; manage the customer service area within the branch and provide information and follow-up to clients and potential clients; and build and develop a high-performing client portfolio.

Includes preparing daily, weekly, and monthly sales plans; providing support to product specialists and the marketing team regarding workplace banking products and services, as well as corporate products aimed at the local business community.

It also includes identifying and engaging in social investment initiatives; ensuring fraud detection and prevention while keeping loss levels in line with risk appetite; and ensuring KYC effectiveness in account opening and remediation.

This position combines three dimensions that the functions clearly outline: the commercial dimension, involving the client portfolio and daily, weekly, and monthly sales plans; the operational dimension, involving branch management and the local market; and the control dimension, involving fraud detection, risk appetite, and KYC in account opening and remediation.

CONTACT is a human resources services and professional placement company and, for this vacancy, is recruiting for a client in the banking sector. The position offers the opportunity to join a strong and cohesive work team.

Application prerequisites are: completed high school education (a Higher Education certificate and a diploma in Banking Management are an advantage); minimum 2 years of experience in banking; knowledge of MS Office (Word, Excel, and Outlook); fluency in Portuguese and English (oral and written); and the ability to work under pressure.

Residency in the job location is listed as an advantage.

Applications are made on the recruiter's portal (Workable): apply.workable.com/contact/j/15919FFEBA/. Only pre-selected candidates will be contacted. The application deadline is October 5, 2026. Regarding remuneration, the vacancy indicates a compensation package compatible with qualifications and experience (unquantified).

Some practical tips. First: the role is commercial and branch-based, with sales and service targets — highlight sales, customer service, and client portfolio management experience on your CV. Second: the duties include fraud prevention and KYC, which require rigor; demonstrate familiarity with banking processes and maintaining updated records.

Third: the minimum 2 years of banking experience is the core requirement: show, with numbers, what you achieved in sales, customer service, and fraud prevention; the combination of MS Office (Word, Excel, and Outlook) and fluency in Portuguese and English strengthens your profile.

Fourth: in the interview, confirm the context of the client's branch and prepare practical answers for scenarios involving fraud prevention, maintaining loss levels, and meeting sales plans.

Selection is conducted by CONTACT's client. On Inademy, your profile is free, and you receive new job alerts via email and WhatsApp.

📢 Don't miss out on job openings — get them first. Follow Inademy's official channel and receive fresh jobs every day at 07:30 AM: https://whatsapp.com/channel/0029VbD96Hd6LwHqB8ZtAW0N