ASBIM

Accountability Focal Point (AAP) — ASBIM (Pemba)

Cabo Delgado NGOs & DevelopmentQuota: NACIONAL

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Salary: Negotiable

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About the role

The essentials. ASBIM (Associação Salve Bio Moz) is recruiting a full-time Accountability to Affected Populations (AAP) Focal Point for the RENASCER project, based in the city of Pemba, Cabo Delgado province. The application deadline is October 30, 2026. The role involves regular travel to the districts of Quissanga, Ancuabe, and Mocímboa da Praia.

Applications are submitted by email to recrutamento@asbim.org.mz, with the subject "Application – Accountability Focal Point (AAP) – RENASCER Project".

About ASBIM

ASBIM is a Mozambican civil society organization, created in 2019 and registered in 2021 at the Civil Registry Office of Pemba, with its headquarters in the city of Pemba. It operates on the ground in Cabo Delgado, and the RENASCER project is part of this work with communities.

What you will do

This role ensures that ASBIM remains accountable to the communities it supports: you create and maintain channels through which the population can provide feedback, offer suggestions, request information, and file complaints. Day-to-day work is organized into six main blocks:

Support the development, implementation, and maintenance of the Accountability to Affected Populations (AAP) system.
Establish and promote accessible feedback and complaint channels, such as telephone hotlines, community focal points, and suggestion boxes.
Ensure mechanisms are accessible to women, children, people with disabilities, the elderly, and internally displaced persons.
Receive, register, classify, and route beneficiary feedback, suggestions, information requests, and complaints.
Maintain an updated log of feedback, respecting confidentiality and data protection, and follow up on referrals until a response is provided.
Organize awareness-raising sessions on rights, assistance criteria, and ASBIM commitments, in coordination with community leaders, local committees, and mobilizers.
Support the promotion of safe reporting channels for sexual exploitation and abuse, ensuring sensitive cases are handled by authorized personnel.
Maintain an updated database of feedback and complaints and produce periodic reports on types of feedback, referrals, and trends.
Analyze complaint patterns to identify implementation gaps, exclusion risks, or service quality issues.
Work in coordination with field coordinators, the MEAL team, and project management, integrating accountability into food security, health, WASH, and protection components.
Identify recurring complaints and propose corrective measures, contributing to the documentation of best practices and lessons learned.
Ensure communities understand project objectives, beneficiary selection criteria, available services, and their rights.
Support the collection of community views on the quality, accessibility, relevance, and appropriateness of assistance provided.

The role requires availability to work in rural communities and humanitarian emergency contexts, respecting security procedures and ASBIM operational guidelines. In coordination with the Monitoring, Evaluation, Accountability, and Learning (MEAL) team, you will support the definition and monitoring of AAP indicators.

Do not conduct independent investigations or detailed interviews on sensitive cases outside your competencies; such cases must be referred to appropriate institutional channels. The organization maintains a zero-tolerance policy regarding sexual exploitation and abuse, harassment, discrimination, and fraud.

When applying, attach a cover letter addressed to ASBIM, an updated CV with phone numbers and email address, copies of relevant certificates, and contact details of at least two professional references.

Only shortlisted candidates will be contacted for subsequent stages of the process. Selection is conducted by ASBIM. On Inademy, your profile is free, and you receive job alerts by email and WhatsApp.

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What the company is looking for

What you need to have

Higher education in Social Sciences, Psychology, Sociology, Community Development, Social Work, Project Management, Human Rights, or a related field.
Experience in community mobilization, accountability, protection, humanitarian assistance, community development, or project monitoring.
Knowledge of feedback and complaint mechanisms and community participation.
Knowledge of humanitarian principles, protection, gender equality, and social inclusion.
Ability to communicate with diverse community groups and responsibly manage information.
Skills in data collection, organization, analysis, and presentation.
Computer literacy, particularly with Microsoft Word and Excel.
Fluency in spoken and written Portuguese.
Availability for regular travel to the districts of Quissanga, Ancuabe, and Mocímboa da Praia.

Valued: experience in humanitarian organizations or NGOs; experience implementing community complaint and feedback mechanisms; knowledge of AAP, CwC, and RCCE principles; and training in PSEA, safeguarding, child protection, or community-based protection.

Also valued: personal data protection and secure management of sensitive information; use of digital data collection and management tools, including KoboToolbox; ability to facilitate meetings, awareness sessions, and community consultations; and knowledge of local languages spoken in Cabo Delgado.

The ideal profile demonstrates integrity, impartiality, empathy, discretion, and active listening skills. ASBIM promotes equal opportunities and encourages applications from women and people with disabilities who meet the requirements.

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