Community Grievances Coordinator — Aldelia (Cabo Delgado)

For the province of Cabo Delgado, Aldelia is recruiting a Community Grievances Coordinator as part of the project it implements in the region. It is a post dedicated to the community grievance mechanism: making it known, making it work, and resolving the cases that come in. The announced experience requirement is 5 to 8 years in community or social performance roles. The deadline is 30 November 2026.

The grievance mechanism is the channel through which communities report problems, ask for support and follow up on results. You will run it: awareness in the communities, investigation of cases, coordination with contractors and internal teams, and analysis of the indicators for leadership. The post involves aligning practices with the project's neighbouring operator, where applicable.

What you will do day to day

• Build and maintain solid relationships with community stakeholders, ensuring the grievance mechanism and the submission channels are known and used.
• Ensure effective, transparent communication in a useful timeframe about the grievance processes and their results.
• Develop engagement plans for sensitive, complex or escalated cases, and lead the associated activities.
• Manage feedback and responses to stakeholders, in line with the project's policies, procedures and communication protocols.
• Run awareness campaigns, training sessions and perception assessments on the grievance management process.
• Supervise the implementation and continuous improvement of the mechanism across all project sites, consistently and in line with project standards.
• Conduct grievance investigations in coordination with internal functions, contractors and external parties, and ensure the escalation of high-risk cases to project leadership.
• Monitor the compliance of grievance management by contractors and third parties, and align practices with the neighbouring operator.
• Manage the grievance database, ensuring the accuracy, integrity and confidentiality of the information.
• Analyse trends, causes and emerging risks, and present regular reports to leadership on status, closure rates, resolution deadlines and performance indicators.
• Support audit and assurance processes related to stakeholder engagement, and drive training on the mechanism for staff and contractors.

What we are looking for in you

A profile that thinks in processes: knowing how to take a grievance, investigate it, resolve it, document it and close it, and preventing it from happening again. Knowing how to work with many actors — communities, authorities, contractors, civil society — and moving a case forward even when it is sensitive.

Fluency in Portuguese and English is an entry requirement; knowing Swahili, kimuane, Makonde or Makua helps when working with the local communities. Leadership experience in complex environments is essential.

What you will take from this role

You will take end-to-end charge of a community grievance mechanism: awareness, investigation, reporting and continuous improvement. It is a specific combination of skills that prepares you for coordination roles in social performance and project governance.

What Aldelia offers

A position in the project's social performance team, based in the province of Cabo Delgado. The notice does not state a salary or other contractual terms: confirm everything directly with the company at the moment of application.

Why apply through Inademy

In a mid-specialisation role like this, a well-prepared application makes the difference: the CV has to show concrete cases, such as grievances investigated and reports produced. Inademy does not track the selection stages — that belongs to Aldelia; what it offers is the free profile and the alerts for new vacancies.

On Inademy you create your free profile, keep your CV in one place and receive new vacancies by email or WhatsApp.

Two Inademy guides help you before you apply: the complete guide to writing your CV in Mozambique and the CV guide for automated screening systems (ATS).

How to apply

The application goes through the project's official form, via the dedicated link the company provides: https://app.beehire.com/invite/tD8trP8XF?form=false. Bring an updated CV with documented results in grievance management or social performance.

Number of positions: 1. Deadline: 30 November 2026.

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