A carregar…
A carregar…
The essentials: Customer Service Agents – Changana (20 Vacancies) | Matola | Until 01/11/2026 | Apply via Workable
Contact Moçambique is recruiting twenty professionals for its client in the telecommunications sector. This hiring is intended to reinforce the call center located in Matola.
The client operates in the Mozambican market in the telecommunications and digital connection services area. The company is looking to fill twenty positions for direct customer service.
You will join a structured team that provides continuous assistance to the operator's customers. The operation requires technical rigor in call logging and communication skills in the Changana language.
The selection process evaluates linguistic skills, practical command of computer systems, and professional posture. All selected candidates will work in Maputo province, in the municipality of Matola.
In your position, you will have daily tasks related to the telephone support service:
Your daily work requires strict adherence to schedules in a rotating shift regime. You will manage calls under pressure during times of heavy traffic on the support line.
You need to maintain accuracy in responses across all interactions recorded in the system. Each call answered reflects the quality of service provided by the institution to Mozambican consumers.
You will collaborate with team members and call center supervisors. You must ensure that no customer question remains unresolved or without proper routing.
The employer offers a remuneration package compatible with proven qualifications and experience. The exact salary is to be discussed with the company (not disclosed).
You will have the opportunity to work in a results-oriented team in the telecommunications sector. The company provides positions with digital technology tools for the exercise of your duties.
The work regime includes shifts and variable days off, according to the schedule defined by the operations management. The fixed workplace is located in the city of Matola.
You will have daily contact with customers from different regions, applying your linguistic knowledge of Changana and Portuguese. You will develop proven practice in operating electronic customer support platforms.
The application deadline ends on November 1, 2026. We recommend that you do not leave sending your documentation for the last days of the calendar.
The submission of your application is done exclusively through the Workable platform, via the official address indicated by the recruiting entity. You must access the direct link and fill out all fields required by the form.
Prepare your CV in digital format before starting to fill out the form in the system. Check if you have accurately indicated your command of Changana and your address in Matola.
The screening system analyzes the entered information against the technical requirements defined by the employer. To optimize your document, consult this ATS automated screening systems guide before submitting your application.
Remember that the official application is received solely via Contact Moçambique's digital form at https://contact.workable.com/jobs/6224838/candidates/new until 01/11/2026.
The selection is made by the company; Inademy is not part of this process.
What Inademy does for you: creates your free profile and you organize your CV and cover letter there — once, and you're ready for the next deadline.
You also receive alerts for new oil & gas (lng) vacancies by email and WhatsApp every day.
Follow the official Inademy WhatsApp channel to receive fresh vacancies every day at 07:30.
Application to THIS vacancy is made via the official company channel indicated above.
Before sending your application, review your CV with Inademy's practical guide for CVs in Mozambique.
Submit your application in just a few minutes.