IT Incident & Problem Management Specialist — FNB (Maputo)

The essentials: FNB Mozambique is recruiting an IT Incident and Problem Management Specialist for its team in Maputo. Applications can be submitted on the bank's official careers portal until September 25, 2026.

About the company and the role

FNB is one of the largest banks in Mozambique and is part of the South African FirstRand group. In the financial sector, IT systems cannot fail: every outage affects clients, operations, and regulatory compliance.

This role within the IT Operations team exists to maintain service stability. You will implement incident and problem management processes aligned with ITIL best practices, regulatory requirements, and service level agreements.

You will work together with infrastructure, Service Desk, security, applications, business units, and external vendors. Your tasks require technical coordination and reporting.

What you will do

The work is organized into four interconnected areas in the bank's daily technological operations.

Incident management

• Manage and oversee the incident management process across the organization.
• Coordinate the incident lifecycle, from identification to resolution.
• Lead major incident management involving multiple technical teams and vendors.
• Ensure timely communication with stakeholders during critical incidents.
• Monitor compliance with applicable SLAs and OLAs.
• Facilitate incident review and lessons-learned sessions.

Problem management

• Identify recurring incidents requiring formal investigation.
• Coordinate root cause analysis and follow up on corrective and preventive actions.
• Maintain the Known Error Database updated and track problems through to permanent resolution.

Continuous improvement and governance

• Analyze operational data to identify trends and improvement opportunities.
• Monitor Key Performance Indicators (KPIs) and support the implementation of ITIL best practices.
• Prepare reports for operational risk, audit, compliance, and executive committees.
• Ensure incident and problem records comply with audit and regulatory requirements.

Job conditions

Salary: to be agreed with the company (undisclosed).

The position offers integration into FNB's IT Operations team in Maputo and an opportunity for career growth within a leading financial sector institution.

Before applying

Organize your CV by highlighting your experience in operational support, incident management, and ITIL tools. You can check our guide on CV for technical roles in Mozambique or the complete guide to CVs in Mozambique.

If you want to prepare your document for digital screening, read the guidelines on CV for Applicant Tracking Systems (ATS).

Prepare for the next steps with our guide on job interviews in Mozambique and see how to approach compensation in how to negotiate salary in Mozambique.

Check the application deadline (September 25, 2026) to submit your documentation on time on the employer's portal.

How to apply

Application submissions are handled exclusively through the FNB/FirstRand careers portal.

To apply for this position, access the official page: Official FNB/FirstRand portal — IT Incident and Problem Management Specialist (R53608).

The deadline to submit your application is September 25, 2026.

The application goes directly to FNB/FirstRand. On Inademy, your profile is free and you receive new job alerts via email and WhatsApp.

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